Admin/Dispatcher-SEASONAL (Fulltime)
About The Position
Air Handlers OBX, a division of Sun Realty, is looking for an organized, customer-focused Administrative Assistant/Dispatcher to join our growing HVAC team! If you're someone who thrives in a fast-paced environment, enjoys helping people, and loves keeping things organized, we'd love to hear from you. For more than 46 years, Sun Realty has been a trusted name in the Outer Banks, delivering exceptional service to homeowners and guests. Air Handlers OBX continues that tradition by providing dependable heating and air conditioning services throughout the Outer Banks. We're looking for a team member who shares our commitment to outstanding customer service and professionalism.
Requirements
- 1–2 years of customer service or administrative experience.
- Excellent phone etiquette and communication skills.
- Strong computer skills, including Microsoft Office.
- A positive attitude with a strong commitment to providing outstanding customer service.
- Hearing, speaking, seeing, sitting, walking, standing, driving, bending, and climbing steps; lifting and carrying 25-30 lbs., reading, comprehension, legible writing skills and effective written and verbal communication in the English language.
- Reliable transportation, with valid, active NC driver license, proper insurance, and inspections (as required in company guidelines).
- Computers, copiers, all office equipment.
Nice To Haves
- Experience dispatching service technicians or coordinating schedules is a plus.
- Experience with QuickBooks, Smart Service, or similar field service software is preferred.
Responsibilities
- Answer incoming customer calls with professionalism and a positive attitude.
- Receive and prioritize emergency and non-emergency service requests.
- Dispatch HVAC technicians using our field service management software.
- Monitor technician schedules and routes to maximize efficiency.
- Communicate work order details and job requirements to technicians.
- Maintain organized office files and provide general office support.
- Participate in the rotating after-hours phone schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
