Admin/CSR

1 Resource Group•Baytown, TX

3d•Onsite

About The Position

The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers, internal teams, and management, ensuring smooth daily operations and high customer satisfaction.

Requirements

High school diploma or equivalent
1–3 years of experience in customer service and/or administrative roles
Strong communication and interpersonal skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with CRM or ERP systems is a plus
Excellent organizational and multitasking abilities
Attention to detail and accuracy
Problem-solving and conflict resolution skills
Ability to work independently and as part of a team
Professional and positive attitude

Nice To Haves

Experience in manufacturing, chemical, or industrial environments
Familiarity with order processing, logistics, or supply chain

Responsibilities

Administer compliance certifications (ISO, IATF) and participate in internal audits.
Certify and perform as an internal ISO auditor, ensuring compliance with quality management standards.
Oversee QMS (Document Control/Auditor) and Safety Management as content and systems lead, ensuring compliance and accurate documentation.
Support finance, procurement, operations, logistics, and quality by coordinating administrative and clerical functions.
Manage the safety program, maintaining training records, audits, incident reports, and compliance tracking.
Track, analyze, and report key performance indicators (KPIs) for QMS and Safety.
Develop, maintain, and ensure compliance of document management systems.
Perform data entry, compile reports, and assist with presentations.
Maintain and organize documents in the document management systems and Teams sites.
Support planning and coordination of site processes, programs, and projects.
Facilitate internal and external communications, including organizational announcements.
Assist with new hire onboarding and workspace setup.
Oversee administrative tasks, including records management, supply ordering, and invoice processing.
Provide backup support for other site functions as needed.
Maintain records in alignment with Colloids ISO requirements and Good Documentation Practices (GDP).
Perform additional duties as assigned by the site manager to support business objectives.
Serves as the first contact for inquiries and oversees all aspects of the front desk.
Maintain complete and open lines of communication with other personnel, functional groups, or departments to facilitate operations and interaction in the organization.
Keep site leadership team informed of status and progress, by ensuring that regular and periodical communication takes place.
Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company’s policies and procedures.
Fulfill mandatory training requirements applicable for department and job duties as appropriate.
Documentation is accurate and concise.