Administrative Assistant, Counseling Center

Embry-Riddle Aeronautical University • Prescott, AZ

1d • Onsite

About The Position

Embry-Riddle Aeronautical University (ERAU) Prescott campus is experiencing continued growth and is seeking a dedicated and detail-oriented Administrative Assistant to join its Counseling Center team. This position plays a vital role in supporting the university’s commitment to student well-being by serving as the first point of contact for students seeking services. The ideal candidate will thrive in a fast-paced, student-focused environment, demonstrate professionalism and discretion, and contribute to creating a welcoming, supportive atmosphere for all who visit the Counseling Center.

Requirements

• High School (or GED) level ability in grammar, spelling, basic composition, and math.
• Read and comprehend instructions, write information, and complete simple forms.
• High school (or GED) level ability in spelling, grammar, basic composition, and math.
• Familiarity with mental health issues
• Ability to handle multiple tasks simultaneously
• Ability to work with sensitive/confidential information
• Knowledge/skills with Microsoft operating systems, Discoverer, Excel, PowerPoint, Word, Outlook/email, Publisher, and general Internet search.

Responsibilities

• Serve as the front desk receptionist, creating a professional and welcoming environment for all visitors and callers
• Answer, screen, and direct phone calls; greet and assist visitors and students
• Support students and counselors by scheduling appointments using Titanium, creating contact notes, sending intake emails, and issuing appointment reminders
• Respond to students in distress with calmness and professionalism, assessing urgency and connecting them with appropriate support
• Maintain strict confidentiality of all student-client information
• Maintain knowledge of department policies, procedures, and campus resources to provide accurate information and referrals
• Manage the client satisfaction survey system, including sending follow-up emails with survey links
• Process incoming and outgoing mail and distribute correspondence to appropriate personnel
• Provide administrative support to four professional staff members, including scheduling meetings and assisting with events and materials
• Assist with outreach efforts and tabling activities, such as the Interfaith Chapel Fair and resource fairs
• Monitor, track, and order department supplies (e.g., office materials, refreshments, and lobby items) while staying within budget
• Reconcile operating budget charges and credit card statements; prepare purchase requisitions, travel expense reports, and monthly financial reports using Workday
• Create and maintain client records in scheduling software
• Participate in ongoing training to strengthen skills in supporting distressed students

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• ERAU contributes an annual 6% gift of your base salary to your retirement plan
• ERAU offers a 4% matching contribution to your retirement plan, with no vesting period
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED