Administrative Assistant - Clinical-Rheumatology
About The Position
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 875 N Michigan (John Hancock) Job Description The Administrative Assistant performs a wide range of administrative support responsibilities for leaders to help facilitate the efficient operation of the Unit/Department/Division.
Requirements
- High school diploma or equivalent required.
- A minimum of two years general office or administrative experience preferred; hospital or physician office experience preferred.
- Bilingual-Spanish preferred
- Proficiency in Microsoft Office Suite applications.
- Ability to operate standard office equipment and resolve standard problems.
- Excellent communication skills, written and verbal.
- Ability to prioritize projects and strong problem solving skills.
- Demonstrated attention to detail, accuracy, and discretion.
- Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.
Responsibilities
- Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
- Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
- Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
- Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
- Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
- Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
- Other functions as assigned.
Benefits
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
- 403(b) with a 5% employer match
- Various voluntary benefits:
- Supplemental Life, AD&D and Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
