Administrative Assistant/Clinical Receptionist

Makom • Rockville, MD

4d • Onsite

About The Position

At Makom, we are dedicated to supporting and empowering individuals with intellectual and developmental disabilities (IDD) to achieve the quality of life they aspire to live. If you are a compassionate and organized professional who thrives in a people-centered environment, we want to meet you! For over 40 years, we have been leaders in delivering compassionate and innovative services to individuals and families in the IDD community across Maryland and Virginia. Our team of over 450 professionals is united by a shared commitment to fostering a workplace culture that celebrates diversity, equity, inclusion, and belonging. At Makom, you’ll have the chance to be part of a transformative mission while working in a community that values your individuality, expertise, and aspirations. The Role: We are seeking a dedicated Administrative Assistant - Clinical to serve as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role manages front desk operations, schedules appointments, manages patient inquiries, and provides essential administrative support to clinical staff.

Requirements

• High school diploma or GED required (associate degree preferred).
• 1–2 years of experience in a medical office or customer service environment.
• Proficiency in Microsoft Office and EMR systems; AdvancedMD experience preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to pass background checks, credit checks, drug tests, and reference checks.
• Valid U.S. driver’s license.

Nice To Haves

• Knowledge of medical terminology and insurance processes (preferred).

Responsibilities

• Patient Interaction Greeting patients and visitors warmly in person and over the phone.
• Answer routine questions and direct inquiries appropriately.
• Provide intake forms and assist with completion as needed.
• Maintain a calm, organized, and professional reception area.
• Scheduling & Coordination Schedule and confirm patient appointments using EMR management software.
• Follow up on cancellations or rescheduling needs on time.
• Coordinate referrals and communicate effectively with external providers.
• Administrative Duties Check patients in and out, verify insurance, and collect co-pays.
• Maintain and update patient records, financial information, and documentation.
• Process payments and assist with billing inquiries.
• File, scan, and archive documents securely to ensure compliance.
• Communication & Support Relay messages to clinical staff and respond to patient concerns promptly.
• Notify providers of patient arrivals, delays, or urgent updates.
• Assist with inventory management, supply ordering, and general office upkeep.

Benefits

• Competitive Pay: Based on experience and qualifications.
• Benefits: Comprehensive benefits for eligible employees, including medical, PTO, and holidays.
• Career Advancement: Paid training, professional development, and growth opportunities.
• Mission-Driven Team: Join a passionate community working toward powerful, person-centered outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED