Receptionist/Administrative Assistant

LRADAC•Lexington, SC

5d•$15 - $20

About The Position

Improving Lives. Improving Communities. LRADAC offers a wide array of prevention, intervention and treatment programs in both Lexington and Richland counties, so when you join our team you are truly improving lives and improving communities. As a part of our dedicated staff, you will be a part of innovative programs and services taking a proactive approach to fighting addition and drug misuse in our schools, businesses, and neighborhoods. We tailor our programs to meet the ever-changing needs of the communities we serve. Our prevention, intervention and treatment programs spread the message that there is hope and that substance misuse and addiction are preventable and treatable. The incumbents of this role, under regular supervision of the Lexington Office Manager, provides overall clerical and operational support services to staff of the Lexington office & Patient Account staff as well as provides exceptional customer service to patients, staff and all visitors.

Requirements

High school diploma or equivalent, with a minimum of two (2) years of work experience directly related to the area of employment or;
Associate’s degree with at least six (6) months of relevant work experience.

Nice To Haves

Prior experience in behavioral health, substance use disorder (SUD), or the healthcare field is preferred.

Responsibilities

Provides telephone coverage, monitors incoming calls and schedules patients for appointments as necessary. Responsible for answering general questions regarding hours of operation, point of entry, etc. or directing questions to the appropriate staff.
Greets and engages patients and community partners by phone or in person to schedule appointments or assist in receiving services in a professional manner.
Follow confidentiality and HIPAA/privacy policies.
Update the assessment center schedule for each walk-in.
Check patients in that are reporting for appointments in the patient system.
Serve as liaison to process and track referrals for Lexington branch; contact patients to schedule appointments; follow-up with patients via phone call or written correspondence when appointments missed. Collect data from patient via telephone when applicable beginning pre-admission for electronic health record.
Responsible for communicating with the Office Manager, Director of Patient Accounts, and Treatment and Intervention Management when areas of concern arise within the front office area.
Assist with managing with provider calendars as needed.
Provides routine administrative/secretarial duties including typing, mailing correspondence (40 wpm minimum) and preparation of ongoing reports.
Compiles documents and prepares intake packets for point of entry & groups.
Assist with filing, scanning, faxing and copying.
Work and resolve self-pay claim approval.
Create and update drug screen orders in the patient system for groups and/or when the UDS order is needed for clinical staff.
Enter activities as needed.
Pull DMV reports immediately upon request.
Monitor staff break room for any immediate needs as needed.
Responsible for communicating maintenance/facility concerns to the Office Manager and Director of Operations primarily, by submitting electronic work orders.