Administrative Assistant - Child Support

Marathon County•Wausau, WI

5d•Onsite

About The Position

The full-time administrative assistant works with the Child Support unit at Marathon County Social Services Department. This individual will work in a team environment performing a variety of administrative support services, including covering the call center, and completing various data entry tasks. The position requires a dependable, flexible, well-organized individual with excellent oral and written communications skills, solid interpersonal skills, customer service focused, team oriented and strong computer skills. As an employee of the Department of Social Services and Marathon County, you will play a crucial role in managing and safeguarding confidential and sensitive information. This position requires a high level of impartiality, integrity, neutrality, and confidentiality.

Requirements

High school graduate or equivalent.
One-year general office or administrative support experience required.
Proficiency in Microsoft Word and Excel required.

Nice To Haves

A vocational diploma or associate degree in a directly related field may substitute for the experience.
Call center experience preferred.

Responsibilities

Provides support services for Child Support staff using Microsoft Office programs (Word, Excel, PowerPoint, Publisher) and internal/external software applications such as KIDS, CARES, eWiSACWIS, etc.
Provides public information and customer services supporting a wide variety of program staff/services including working in a Call Center environment answering calls and assisting walk-ins.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, developing possible solutions, and ensuring that clients feel supported and valued.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge pertaining to organization and position.
Performs a wide variety of administrative work including, but not limited to, imaging, scanning, copying (using multi-function devices), collating, mailing, distributing, and faxing various documents.
Performs data entry which could include using spreadsheets of other database programs.
Compiles data as needed.
Operates a computer to produce general or statistical reports, correspondence, documents, and other typed materials.
Maintains a filing system and sorts items into accessible computerized or paper files; retrieves files for staff, courts, public, etc.
Maintains a court scheduling system.
Assists other administrative staff in completing special projects.
Performs related work as required.