Administrative Assistant Behavioral Health

Tule River Indian Health Center Inc • Visalia, CA

4d • $20 - $25 • Onsite

About The Position

Working closely with and reporting to the Behavioral Health Office Manager, the Administrative Assistant functions as a support position for the Behavioral Health department in meeting its clerical and customer service needs. The Administrative Assistant must be able to communicate well and establish rapport with patients and their families. He/she must be sensitive to the needs of the Indian community, its cultures, traditions, and values. He/she must be familiar with the goals and objectives of TRIHCI and express a genuine enthusiasm for its success.

Requirements

• Possess a Valid California Driver’s License and be insurable with the Tule River Indian Health Center Inc. insurance agency throughout employment.
• Must pass pre-employment drug & alcohol test, pre-employment physical, and background test.
• Must maintain a professional appearance and attitude.
• Must abide by vehicle policies and procedures and report vehicle incidents to immediate supervisor in a timely manner.
• Must maintain absolute confidentiality regarding patients per HIPAA and TRIHCI policies in the workplace and on transports.
• Must be able to multitask.
• Knowledge of routine office hardware and equipment (e.g. printers, copiers, fax machines, etc.).
• Ability to demonstrate basic levels of computer literacy, with a functional understanding of Microsoft Windows Operating Systems in an office setting.
• Must have good communication skills and be able to effectively communicate with diverse populations.
• Must have the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.
• Must be familiar with entering data into a healthcare database program (EHR).
• Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, U.S. Code, § 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage.

Nice To Haves

• Must demonstrate superior customer service and people skills, being able to respond to the immediate needs of patients or supervisors.
• Must have effective oral and written communication skills (typing 40 wpm), being able to effectively reach diverse populations and entities.
• Knowledge of 638 or IHS Contracting Program and organizational structure, tribal involvement, and clerical support services.
• Demonstrate the ability to work independently in carrying out assignments while remaining reliable and dependable.
• Demonstrate a working knowledge of routine office hardware and equipment (e.g. printers, copiers, fax machines, etc.).
• Must be familiar with entering data into a healthcare database program (EHR).
• Must demonstrate the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data.
• Demonstrate the competency and integrity to maintain the confidentiality of organizational, employee, and client records.
• Certification or verified training in business or clinical office administration and a combination of training and/or experience equivalent to four (4) years practice in a behavioral health setting is preferred for this position.

Responsibilities

• Provides administrative and clerical support for the Behavioral Health department, including correspondence, data input, filing, assembling files, and other duties.
• Provides assistance for Behavioral Health staff in scheduling clients for appointments, including reminder calls and correspondence.
• Registers new patients and updates existing patients’ information, including the collection of all eligibility documents needed for CHS, Direct Care, and/or fee-for-service benefits; explains the Indian Health Service regulations and requirements per Patient Registration on Contracted Health Services (CHS), Direct Care and Fee for Service issues.
• Provides assistance in implementing a billing system for third party eligibility, (e.g. Medi-Cal, private insurances, etc.); acquires Insurance pre-approval when needed.
• Collaborates with TRIHCI’s Administrative Secretary to receive, review, and document incoming and outgoing Behavioral Health mail.
• Greets guests and visitors, and responds to general inquiries about the Behavioral Health department.
• Ensures that the Behavioral Health offices and workroom areas are clean and presentable at all times.
• Assists with keeping and maintaining an inventory of all Behavioral Health and administrative office supplies.
• Assists with other ancillary needs as directed such as outside referrals, outreach activities, and coordination of care with outside agencies.
• Cooperates with other professional and ancillary health program staff and assists as needed/assigned in other departments to facilitate a team approach to health care delivery.
• Helps maintain reporting/tracking requirements such as documentation of activity of Provider Stats, patient sign-in logs, Referral Tracking regarding TANF, Youth Coalition, as well as clinic direct referrals, and other required forms for administrative need and quality assurance purposes.
• Responsible for maintaining confidentiality, including information covered by HIPAA.
• Perform all other duties as assigned.
• Participate in all required staff meetings.
• Perform general office duties or other responsibilities as needed and assigned.

Benefits

• Possess a valid California driver’s license and be insurable with the Tule River Indian Health Center, Inc. insurance agency throughout employment.
• First Aid/CPR at the BCLS level is required for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED