Administrative Assistant 4

State of Washington • Thurston County – Tumwater, WA

15h • Hybrid

About The Position

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Administrative Assistant 4 position within the Company Supervision Division, based out of the Tumwater Office. This role serves as the principal assistant to the Deputy Commissioner of the Company Supervision Division. It requires a highly organized, resourceful, and motivated individual who is eager to learn about the insurance industry and regulatory work. The ideal candidate takes initiative, anticipates needs, exercises sound independent judgment, and manages a wide range of priorities. This position plays a critical role in supporting division leadership, coordinating complex projects, managing competing priorities, and serving as a key liaison among executive leadership, division staff, agency partners, and external stakeholders. Success requires comfort with ambiguity, learning new systems, and identifying process improvements. The position involves independent work, analysis, problem-solving, and decision-making with professionalism and discretion. It also includes supervision and mentorship of administrative staff, leading business process and systems initiatives, and serving as a subject matter expert on operational practices.

Requirements

• High school Diploma or Equivalent AND Four years of progressively responsible clerical, office or administrative experience working within a project, program, or operational environment. Administrative support experience includes performing duties that extend beyond basic office or clerical tasks. Such responsibilities include interpreting laws, rules, and regulations; collecting and analyzing administrative data; coordinating and scheduling meetings with multiple attendees; and evaluating various projects, processes, and operations to ensure effectiveness and compliance.
• OR One year as an Administrative Assistant 3 OR two years as an Administrative Assistant 2
• AND One (1) year of experience in a lead, supervisory, mentoring, or training capacity, including assigning, checking, or supporting the work of others.
• Intermediate skill level in the Microsoft suite of products (Outlook, Word, Excel, and Powerpoint).
• Basic skills with Adobe Acrobat DC.
• Ability to accurately type at least 40 words per minute.
• A degree in public administration, business administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience.
• Proof of degree may be required prior to employment.
• If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Nice To Haves

• Prior supervisory experience of support staff
• Experience researching and applying complex rules and regulations to ensure that processes and procedures are in compliance with RCW, WACs and policies or other state equivalents.
• A bachelor’s degree in public administration, business administration or closely allied field.
• Two years’ experience supporting an executive within a professional office environment.
• Experience working in web programs such as Drupal
• Experience working in NAIC tools, such as I-Site, Snowflake and ThoughtSpot.
• Experience working in WA state systems including ORCA and SIMBA

Responsibilities

• Serve as the principal assistant and trusted advisor to the Deputy Commissioner of the Company Supervision Division, managing complex administrative operations and acting with delegated authority on administrative matters.
• Coordinate executive priorities, calendars, meetings, communications, and special projects to support the division's strategic goals and regulatory responsibilities.
• Research, analyze, and interpret information, policies, laws, and regulations to support executive decision-making and ensure compliance with agency requirements.
• Prepare, review, and coordinate reports, correspondence, presentations, performance measures, fiscal documents, and other business-critical materials.
• Serve as a key liaison between executive leadership, agency staff, external stakeholders, and partner organizations, fostering effective communication and collaboration.
• Lead and coordinate division administrative functions, including records management, public records responses, travel coordination, budget support, and continuity planning activities.
• Supervise and mentor administrative staff, including assigning work, managing performance, supporting professional development, and ensuring quality customer service and operational excellence.
• Provide oversight of division administrative processes and records systems to ensure accuracy, efficiency, accountability, and compliance with applicable laws, regulations, and agency policies.
• Serve as the division's subject matter expert and business lead for key operational systems and processes, partnering with information technology and business teams to support system enhancements and process improvements.
• Lead or participate in agency-wide projects, initiatives, and change-management efforts that impact Company Supervision business operations and regulatory programs.
• Identify opportunities to improve business processes, operational effectiveness, and customer service while supporting the division's mission of protecting consumers and maintaining a healthy insurance marketplace.
• Provide executive-level administrative and operational support on high-priority assignments and other duties as assigned.

Benefits

• Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED