Administrative Assistant 3

Arizona Department of Administration • Phoenix, WA

8d • Hybrid

About The Position

The Industrial Commission of Arizona (ICA) is seeking an Administrative Assistant 3 to provide administrative, secretarial, and investigative support to the Legal Division, with a primary focus on the Fraud and Compliance Unit. This role is crucial for supporting efforts to investigate workers' compensation fraud, enforce compliance among uninsured employers, and protect the public through efficient office operations and case support. The position may offer the ability to work remotely within Arizona, based on business needs and performance. The State of Arizona promotes a work culture of flexibility, autonomy, and trust, with many employees participating in the Remote Work Program.

Requirements

• Knowledge in computer systems and standard office technology.
• Knowledge in the Legal Division and Fraud and Compliance Unit's mission, organization, workflows, administrative procedures, and business processes.
• Basic knowledge of Arizona workers' compensation laws, regulations, and compliance principles.
• Knowledge of employer insurance verification tools, including NCCI.
• Knowledge of internet search tools, social media platforms, and government databases used for research and investigations.
• Strong teamwork and collaboration skills.
• Excellent planning, organization, multitasking, and time management skills.
• Effective written and verbal communication skills with strong attention to detail.
• Proficiency in Microsoft Office and other computer applications, databases, and office technology.
• Strong analytical, problem-solving, and decision-making skills.
• Effective interpersonal skills with the ability to build positive working relationships.
• Ability to conduct research using web search engines, social media, and government websites.
• Ability to interact professionally and effectively with coworkers, employers, stakeholders, and the public.
• Ability to maintain confidentiality and demonstrate ethical, courteous, and professional conduct.
• Ability to exercise sound judgment and make appropriate decisions within established policies and procedures.
• Ability to prioritize multiple assignments, adapt to changing priorities, and meet deadlines in a fast-paced environment.
• Ability to remain composed and productive under pressure.
• Ability to coordinate work effectively with investigators, administrative staff, and other Commission divisions.
• Ability to proofread documents and ensure accuracy and quality of work.
• Ability to foster an inclusive and collaborative work environment that values diverse perspectives.
• Ability to research, analyze, and interpret information from multiple sources to determine employer operational status and support compliance investigations.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Provide administrative and operational support for the Fraud and Compliance Unit by preparing correspondence, legal documents, case files, and other records, ensuring accuracy, confidentiality, and compliance.
• Support fraud and compliance investigations by maintaining case documentation, coordinating schedules and deadlines, and conducting research using internal systems and public records to verify employer status, insurance coverage, business operations, and regulatory compliance.
• Serve as a liaison with investigators, Legal Division staff, other Commission divisions, external agencies, employers, and the public by responding to inquiries, exchanging information, and facilitating case-related activities.
• Maintain records, compile data, prepare reports, and coordinate administrative processes that support unit operations, including compliance-related collections and performance tracking.
• Assist with Legal Division administrative functions and participate in continuous improvement initiatives to promote efficient and effective operations.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed