Administrative Assistant 2 – Front Office Medical Reception

Nevada System of Higher Education•Reno, NV

27d•Onsite

About The Position

The Student Health Center at the University of Nevada, Reno seeks candidates for current and future openings for Administrative Assistant 2’s to work in the Front Office of the Student Health Center. As the welcoming face of our clinic, you’ll play a crucial role in creating a positive patient experience. While these positions do not provide layoff rights and are contingent on funding, the experience gained and the benefits provided make it a rewarding opportunity. The Administrative Assistant 2 is typically the first person patients come into contact with and will assist with investigating and resolving concerns, checking patients in for appointments, problem-solving questions, and relaying information regarding clinic policies and practices. The Administrative Assistant 2 schedules appointments including doctor appointments and procedures and tests in coordination with patient availability. This position also updates patient demographic data to ensure the accuracy of office records. This position is responsible for collecting fees, co-pays, past due charges, and prepares the daily financial deposit. The ideal candidate will possess outstanding customer service skills, the ability to juggle multiple tasks efficiently, a commitment to confidentiality, and strong decision-making abilities. Step into this exciting role and be a key part of our dedicated team! PER EXECUTIVE ORDER 2025-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL December 31, 2025. Please refer to the link for more information: executive-order-2025-002

Requirements

Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR
One year of experience as an Administrative Assistant I in Nevada State service; OR
An equivalent combination of education and experience as described above.
Outstanding customer service skills
The ability to juggle multiple tasks efficiently
A commitment to confidentiality
Strong decision-making abilities

Responsibilities

Assist with investigating and resolving concerns
Checking patients in for appointments
Problem-solving questions
Relaying information regarding clinic policies and practices
Schedules appointments including doctor appointments and procedures and tests in coordination with patient availability
Updates patient demographic data to ensure the accuracy of office records
Responsible for collecting fees, co-pays, past due charges, and prepares the daily financial deposit

Benefits

Employees are enrolled in The Public Employee’ Retirement System of Nevada (PERS) upon hire.
Health insurance options including dental and vision
Life insurance, generous annual and sick leave
E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options.
Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate.
SEC Grants-in-aid for Classified Employees
The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related.
Classified Staff Grants-In-Aid Benefit
Classified Employee Family Opportunity Program
The University offers this program for spouses, domestic partners, and dependents of Classified employees (working at least 50%). The Classified Employee Family Opportunity Program may be used for undergraduate and graduate state-supported courses.
Classified Employee Family Opportunity Program