Administrative Assistant 1

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

As an Administrative Assistant 1 within the Office of Unemployment Compensation Benefits Policy, you will play a key role in helping claimants, staff, and partners get accurate information and timely support. This position offers the chance to grow your skills while assisting an important statewide mission to prevent, detect, and recover overpaid federal and state unemployment compensation (UC) benefits. Take advantage of this meaningful opportunity to help people and strengthen public service. This role supports the Benefit Payment Control unit by helping manage inquiries, organize information, and ensure that overpayment processes are handled correctly and consistently. The work centers on assisting claimants, reviewing case information, and preparing accurate responses and materials.

Requirements

• Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.
• Federally compliant identification such as a U.S. Passport, REAL ID, or Military ID at the time of conditional job offer.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Successful completion of the required probationary period to be eligible for part-time telework.
• Securely configured high-speed internet connection and work from an approved location inside Pennsylvania (for telework).

Responsibilities

• Answer questions from claimants, employers, staff, attorneys, and officials
• Analyze complex claims and resolve issues related to overpayments
• Draft letters, emails, and explanations based on unemployment compensation law
• Update claimant information, prepare lien payoff materials, and maintain accurate records
• Assemble cases for investigatory review and track follow-up actions
• Process incoming mail and support daily operational needs within the unit

Benefits

• The ability to telework is subject to change at any time.
• Veterans preference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level