Administrative and Research Coordinator

NRECA•Arlington, VA

4d•Hybrid

About The Position

Touchstone Energy provides marketing, communications and member services support to our nearly 700 member cooperatives. Through research on member satisfaction and engagement; creative assets like videos, ads and social media libraries; customer service training and education; and a full service web development team, we help cooperatives build stronger relationships with their member-owners. This position will support Touchstone Energy through providing administrative, operational, and member‑support across both the Research Program and governance/organizational Programs. This position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Requirements

High school diploma or GED required, bachelor’s degree preferred.
3 years of experience in administrative support
Knowledge of accounts receivable processes and basic financial procedures, including invoice preparation, tracking, and coordination with Finance and AP/AR teams.
Knowledge of office administration practices, including scheduling, meeting coordination, and materials preparation.
Strong oral and written communication skills. Ability to adjust messaging and style based on audience.
Ability to work independently and when needed, to liaise with technical support and executive management.
Ability to work across platforms (PC and Mac) and with various presentation devices (projector, monitor, interactive touch screen).
Ability to define issues, establish facts and draw valid conclusions and apply to work environment.
Ability to learn and utilize project management and collaboration tools such as Microsoft Teams, Monday.com and Jira.
Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.
Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) and to operate various office equipment such as personal computer, copier, printer, or other job-related equipment.
Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.
Ability to report to the office when required.

Responsibilities

Processes and tracks invoices for all non‑dues revenue across Touchstone Energy, including serving as a primary contact for members regarding their invoices and liaising with Finance (Accounts Payable/Receivable).
Coordinates and schedules meetings and committee activities for team members and leadership, including periodic support for leadership scheduling needs.
Maintains and updates electronic and physical filing systems; manages office supplies, inventory, equipment, and incoming/outgoing mail.
Processes orders and supports fulfillment of membership materials and research program deliverables.
Sends member‑requested research reports and materials and facilitates communication with members regarding research activities and requests.
Assists with distributing national research content and materials to cooperative members and their internal teams.
Prepares, formats, and distributes meeting agendas, memos, reports, dashboards, and other documents for internal and external stakeholders.
Maintains and updates contact lists, database records, and shared information repositories.
Coordinates committee schedules, agendas, and content within the leadership portal, ensuring materials are current and accessible.
Contributes to the development and maintenance of monthly dashboards and project management systems in Monday.com.
Assists with preparing regularly scheduled reports and providing general administrative support across both program areas and broader organizational needs.
Ability to report to the office when required