About The Position
The administrative support person works to a high standard providing a range of administrative services to support the efficient and effective operation of the business. The exact mix of tasks required for any one individual will vary depending on their assigned area’s business needs. Typically, tasks will include those related to member communications; scheduling; database/data management; purchase orders and record keeping. Assignment to an area of work may be subject to change in line with business needs. This position is for a fixed term 4-month period. The closing date for applications will be 2pm on 28th August.
Requirements
- Post leaving certificate qualification
- Understanding of delivering service excellence to member companies and Ibec staff
- Knowledge of information communication and web technology for service delivery
- Knowledge of Ibec and its services to members
- Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstrated
- Strong customer service skills
- Good telephone manner
- Good communicator – ability to ask relevant questions and present information succinctly and to-the-point
- Planning and organisation skills and capacity to deliver to deadlines
- Strong IT skills and capacity to see new opportunities to use technology
- Capacity to work with a number of IT systems, including databases, Navision, Newsweaver, Word, PowerPoint and Excel
- Knowledge of basic research methods
- Attention to detail
- Reliable - consistency of performance and dependability
- Responsive - willingness and readiness to provide service
- Courteous and friendly
- Listening/understanding
- Punctual and organised
- Team player
- Demonstrates a flexible approach to work
Responsibilities
- Managing incoming and outgoing email; post; call queries
- Dealing with general queries from members and forward calls, as appropriate
- Log caller and call details as appropriate
- Respond to requests for documentation and web based information
- Deal with internal information requests
- Issue communications/segments to members as required
- Support for the Key Account Management meeting arrangements and documentation
- Website maintenance and provide passwords to access websites
- Support publications production; quality proofing and coordination for the production
- Ensuring all databases are accurate and up to date and support CRM changes.
- Formatting documents, word and PowerPoint
- Preparation of documents, reports and submissions
- Diary management; travel arrangements
- Support promotional campaigns
- Co-ordinates meeting arrangements; minutes and agendas
- Events administration and co-ordination including management of bookings and promotions
- Manage invoices and purchases orders.
- Provide cover for reception on an as needs basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
