Administrative and Donor Data Specialist (6186)

THE SALVATION ARMY•Jackson, MS

2d•$19 - $19•Onsite

About The Position

This Full Time Position is responsible for providing executive-level assistance to the Divisional Development Director, handling all administrative details, and performing high-level office and complex administrative support duties. The role involves managing administrative tasks such as preparing professional-level paperwork, maintaining reports, and ensuring campaigns adhere to Salvation Army policies. Additionally, it requires expertise in the Territorial Constituent Relationship Management database for fundraising, including updating donor records, training users, monitoring donation activity, and serving as a point of contact for donor inquiries. The position also involves coordinating with the Divisional Finance Department and Territorial counterparts for accurate financial transactions.

Requirements

Two year degree or college coursework, supplemented by secretarial courses from a technical or vocational school preferred, and four years experience operating/maintaining a donor management system or similar database system or performing advanced level and/or executive level administrative work in a high volume office involving working with database systems or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License.

Responsibilities

Prepares and/or types a wide variety of professional-level paperwork including that of a confidential, complex, and/or technical nature with limited supervision and direction.
Ensures receipt, updates, and maintains monthly production reports.
Receives data regarding each marketing campaign; compiles and records information and statistics necessary to generate reports and distribute the same.
Tracks and reports program development information and progress.
Processes correspondence and special documents.
Ensures campaigns are administered in accordance with Salvation Army policies and procedures.
Serves as the expert in the Territorial Constituent Relationship Management database for offline and online fundraising.
Monitors and updates donor records as necessary.
Trains local users in group and individual settings.
Monitors, tracks and researches donation activity in established donor databases.
Ensures data transitions appropriately between each system and makes manual adjustments where necessary.
Ensures databases reconcile and finance records correspond to database activity.
Serves as a point of contact to donors who have questions regarding their donation.
Updates the donor management system as necessary.
Coordinates with the Divisional Finance Department to ensure proper disbursement of credit card donations.
Collaborates with Territorial counterparts to ensure accurate credit card charges and refunds occur.