Donor Data Administrator
About The Position
The Donor Data Administrator is responsible for creating and managing an effective database infrastructure. The Donor Data Administrator will lead efforts to implement best practices, drive growth, and achieve fundraising goals by providing information and analytics for annual operations, board reports, annual campaigns, campaign mailing lists, accounting reconciliation, donor stewardship, gift processing and acknowledgments, and events. The Donor Data Administrator is analytical, detail-oriented, and highly organized with the ability to collaboratively partner with others. The Donor Data Administrator is part of the Development team and partners with the Marketing and Volunteer Teams to meet objectives. Knowledge of Raiser’s Edge NXT preferred.
Requirements
- A bachelor’s degree with at least three to five years of related experience.
- Strong technical skills including competency in Microsoft Office with advanced skills in Microsoft Excel and proficiency in database management in Raisers Edge NXT or other fundraising/relationship management software.
- Demonstrated competence in records and information management including techniques and principles supporting critical record systems.
- Understands and utilizes statistics to analyze data responsibly.
- Excellent written and verbal communication skills including report writing, composing, and proofing materials.
- Strong interpersonal skills with the ability to speak clearly and respectfully to donors and staff on the phone and in person.
- Must be detail-oriented, thorough, accurate, and organized with an ability to manage diverse tasks, multi-task, set priorities, take initiative, meet timelines, and efficiently accomplish time-sensitive tasks.
- Ability to work collaboratively or independently as needed.
- Maintains a high level of discretion and confidentiality.
Nice To Haves
- Related professional experience in a non-profit or school workplace.
Responsibilities
- Serve as the lead point of contact on the development database, including management of data, execution of reports, and informing the process of entering charitable gifts.
- Design and execute processes related to database operations, advancement services, prospect research, gifts, and records.
- Manage pledge activity, including acknowledgments, receipts, pledge reminders, and other correspondence as needed.
- Work in partnership with the Accounting Department to reconcile transactions.
- Analyze donor and potential donor data to identify actionable patterns, trends, and insights to design reports to assist the Development Team in creating strategies for prospecting, marketing, mailing lists, e-blasts, etc.
- Produce queries, reports, thank you variations, and mailing lists for annual and seasonal campaigns, Board meetings, and other initiatives.
- Manage eblast lists in the Marketing database in coordination with the Senior Director of Marketing.
- Stay current on best practices and developments in CRM and data analytical technologies to provide recommendations and keep the organization functioning at the highest capacity in terms of data management.
- Support the Development Team with gift entering, tributes, answering the giving line, and more.
- Attend Agency and Departmental events such as but not limited to, Fall Fix Up, the Spotlight Event and the Annual Meeting.
- Follow, and review for accuracy, policies, and procedures including donation processing policies, procedures, systems, and compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
