ADMINISTRATIVE ANALYST

State of Arkansas•Little Rock, AR

9d•$47,397 - $70,148•Onsite

About The Position

The Administrative Analyst works in the Criminal Background Unit of the Office of Performance and Engagement within the Division of Provider Services and Quality Assurance. The role reviews and adjudicates criminal background checks to determine whether applicants are eligible for employment in long-term care facilities and serves as a point of contact for inquiries from providers and applicants. The position is not eligible for remote work. The role also provides advanced analytical, operational, and administrative support to help the department manage complex tasks, evaluate processes, and implement improvements. It supports senior management, coordinates office operations, maintains records, analyzes data, prepares reports and presentations, and recommends process improvements. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional work until 5:00 p.m.

Requirements

High school diploma or equivalent.
Three years of experience in administrative roles.
Excellent written and verbal communication skills, including the ability to convey complex information clearly.
Exceptional organizational skills and the ability to manage multiple tasks, deadlines, and competing priorities.
Advanced skills using Microsoft Office Suite, including Excel, Word, and PowerPoint, as well as project management and database software.
Ability to work independently and handle complex administrative tasks with minimal supervision.
Strong attention to detail in administrative and data management duties.
Experience presenting information in an administrative hearing setting.

Responsibilities

Review and adjudicate criminal background checks to determine whether applicants are eligible for employment in long-term care facilities.
Respond to inquiries from providers and applicants as a point of contact.
Provide administrative support to senior management, including scheduling meetings, preparing materials, composing correspondence, and conducting research.
Coordinate office operations and ensure processes align with agency objectives.
Maintain records, documents, and files in accordance with state laws and agency guidelines.
Organize physical and digital records so information is accessible and confidentiality requirements are met.
Collect, analyze, and interpret data from internal and external sources.
Prepare detailed reports and presentations based on data analysis, including insights and recommendations for leadership.
Evaluate operational processes to identify inefficiencies, bottlenecks, or compliance issues.
Recommend process improvements and assist in developing procedures to streamline workflows and improve service delivery.