Administrative Aide

Michigan Technological University•Houghton, MI

2d•Onsite

About The Position

Michigan Technological University is seeking an Administrative Aide for our Admissions department. They would provide professional and administrative support to the Office of Admissions. Provide support for prospective students and their support network, and high school counselors and teachers in regards to the admissions process.

Requirements

High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
2 years experience in clerical or administrative support
2 years experience using personal computers, basic software packages such as Microsoft Office Suite and Google Suite
2 years experience in a customer service setting
Excellent interpersonal, customer service and oral/written communication skills
Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines
Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner
Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment
Demonstrated knowledge of proper grammar, spelling, and punctuation
Demonstrated ability to pay extreme attention to detail
Demonstrated ability to learn technical CRM software and computer- based applications
Demonstrated ability to effectively adapt to change
Demonstrated ability to work as a member of a team and communicate across cultural boundaries
Ability to use judgment when dealing with confidential information
Demonstrated commitment to contribute to a safe work environment

Nice To Haves

Bachelor’s degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience working with databases or CRM systems such as Banner and Slate
Experience working in high school setting or higher education
Knowledge of Michigan Tech
Demonstrated knowledge of Banner
Demonstrated knowledge of Slate or other admissions CRM
Demonstrated ability to protect data with integrity

Responsibilities

Serve as an integral part of our domestic application processing team by uploading application materials, releasing admissions decisions, and running daily error reports.
Provide excellence customer service to staff, faculty, student, and visitors to campus.
Answer main admissions phone lines, return voicemails and respond to general Admissions email.
Independently analyze and update data from applications to Slate and Banner.
Independently resolve issues that arise when pushing applications through the process.
Independently compile, track, and organize high school and college transcripts for entry into Slate/Banner.
Process and distribute delivered mail.
Identify, research, and resolve discrepancies regarding applicant’s residency.
Maintain and update high school CEEB codes.
Assist with mailing of acceptance packets, deposit packets, and parent guides.
Interact with administrative units including academic departments, Financial Aid, Registrars, Payroll Services, and Graduate School.
Assist with managing duplicate applications.
Troubleshoot prospective student login information.
Assist with the supervision of front desk students and assign them projects as needed.
Assist with daily campus visits by helping guests register, greeting guests, and answering questions.
Assist at large-scale on-campus recruitment events including Open House and Preview Day.
Commit to continuously improving and thinking of outside-the-box solutions that would improve our admissions process.
Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
Apply safety-related knowledge, skills, and practices to everyday work.
Other duties as assigned.