Administrative Aide II

New York University•New York, NY

12d•$39•Onsite

About The Position

Perform a wide range of clerical, secretarial and general office duties for the office of Academic Services, including scheduling, database management, and those of a confidential nature. Serve as the primary point of contact for walk-ins, phone calls, emails, and ticket based inquiries, triaging and responding to inquiries displaying a comprehensive knowledge of the departmental offerings and policies, while directing students, faculty, and staff to appropriate resources using established procedures. Coordinate the intake, tracking, and approval of student accommodations, with a secondary focus on exam and classroom logistics. Maintain records and track workflows, supporting high-volume processes during peak periods such as midterms and final exams. Interact with University personnel including those at the senior level regarding specific issues and problems. Customize and/or compose letters. Modify and/or create databases and complex spreadsheets. Monitor complex department budgets and/or grants. Delegate work to student and/or casual employees. This is a fully onsite position.

Requirements

High School Diploma or equivalent or an Associate's degree or some college.
3+ years of office experience (with High School diploma).
2 years of office experience (with Associates degree or some college).
Proficiency with intermediate to advanced word processing, spreadsheet and database applications.
Moderate to fast, accurate keyboarding.
Good proofreading and writing skills.

Nice To Haves

1+ years of office experience (with Bachelor's degree).
Proficiency with intermediate to advanced Microsoft Office or proficiency with Apple.
Knowledge of desktop publishing software.
Knowledge of Access.

Responsibilities

Perform a wide range of clerical, secretarial and general office duties for the office of Academic Services, including scheduling, database management, and those of a confidential nature.
Serve as the primary point of contact for walk-ins, phone calls, emails, and ticket based inquiries, triaging and responding to inquiries displaying a comprehensive knowledge of the departmental offerings and policies, while directing students, faculty, and staff to appropriate resources using established procedures.
Coordinate the intake, tracking, and approval of student accommodations, with a secondary focus on exam and classroom logistics.
Maintain records and track workflows, supporting high-volume processes during peak periods such as midterms and final exams.
Interact with University personnel including those at the senior level regarding specific issues and problems.
Customize and/or compose letters.
Modify and/or create databases and complex spreadsheets.
Monitor complex department budgets and/or grants.
Delegate work to student and/or casual employees.