Administrative & Academic Cluster Supervisor - Art & Sciences

Washington University in St. Louis

1d • Onsite

About The Position

The Arts & Sciences Academic and Administrative Cluster (AAC) provides academic units with fundamental academic and administrative support. The Academic and Administrative Cluster Supervisor oversees the work of staff in the AAC and is responsible for implementing AAC policies, procedures, and best practices within academic units to ensure effective, accurate, and timely service to the academic units partnering with the AAC. The supervisor must make decisions that are responsible, accountable, justifiable, and defensible in accordance with various levels of policies and procedures (departmental, A&S, AAC, and University). Additionally, the Supervisor will take on some higher-level administrative functions for an academic unit, ones that require a greater decision-making responsibility, such as being a resource for chairs/directors on university functions, managing building renovations, interacting with general counsel, etc.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (3 Years)
• Analytical Thinking
• Challenge Driven
• Communication
• Confidentiality
• Customer Service
• Deadline Management
• Decision Making
• Evaluate Information
• Interpersonal Effectiveness
• Learning Oriented
• Microsoft Office
• People Management
• Policies & Procedures
• Prioritization
• Proactive Behavior
• Problem Resolution
• Service Oriented
• Sound Judgment
• Supervision
• Supervisory Management
• Workflow Management

Nice To Haves

• Ability and interest to understand the complexities of the academic setting and degree programs.
• Progressively Responsible (5 Years)

Responsibilities

• Supervise and evaluate direct reports (AAC Coordinators): Review work, give feedback, develop administrative skills and abilities.
• Provide training to direct reports and occasionally trainings to all AAC employees.
• Ensure direct reports understand various levels of policies and procedures (departmental, A&S, AAC, and university) and any departmental exceptions.
• Assist AAC coordinators with complex issues and problem-solving, helping them enhance the quality and efficiency of their service.
• Assist AAC coordinators with prioritization of tasks and assignments, reassigning workflow as needed to ensure departmental and university deadlines are met.
• Hold weekly meetings for direct reports focusing on development and dissemination of pertinent information.
• Responsible for recruitment and onboarding direct reports: new hires and staff in academic units transferring to the AAC.
• Stay current on all tasking and work needs of academic units supported by their direct reports.
• Implement various levels of policies, procedures, best practices and deadlines (departmental, A&S, AAC, and university) within academic units, ensuring departmental leaders (chair/director, DUS, DGS) understand, are in agreement with, and grant/seek exceptions to polices/procedures as necessary.
• Plan, evaluate, and improve the efficiency and effectiveness of business processes and procedures to enhance speed, quality, efficiency, and output.
• Review tasks and assignments given by departmental leadership, assign tasking as needed, suggesting resources outside of the AAC as appropriate.
• When necessary, serve as backup support to the Coordinator role ensuring work is completed accurately and on time.
• Provide high-level support to the chair/director in terms of: Being a resource for A&S, AAC, and university policies, procedures, best practices, and deadlines.
• Help troubleshoot departmental policies, procedures, best practices, and deadlines to ensure teaching and research endeavors to flourish.
• Provide high-level administrative support for items such as: managing building renovations, interacting with general counsel, etc.
• Discuss issues effecting the working relationship between staff and faculty/departmental leadership, and suggesting changes to promote positive leadership, collaboration, and support both to staff and chair/director.
• Specialize in one or more areas of Academic or Administrative Support (Undergraduate, Graduate, Tenure/Promotion, Communication, Events, Faculty Searches, etc.).
• Provide formal and informal training to AAC staff members in this area: Give formal trainings to all AAC, help onboard new employees in this areas, be available should an issue arise in this area and immediate support is needed.
• Work with various academic units across the AAC to ensure coordinators and academic units are meeting the best practices, policies, and procedures, and determining a path forward for improvement if not.
• Stay current on routine polices, processes, best practices, and deadlines for training and supervision needs.
• Provide support as needed to assist with workflow and project needs.
• Ensure cross-coverage for staffing needs.
• Provide backup support to other AAC Supervisors when out.
• Stay current on other academic units within the AAC, as well as the needs/challenges facing units and AAC Coordinators.
• Assist chairs/directors with high-level task support such as managing building renovations, interacting with general counsel, etc.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level