Administration Support Representative

Harmar Mobility LLC • Sarasota, FL

4d

About The Position

The Veterans Administration Support Rep will have the following responsibilities: Process invoices from Installers through Syspro Process internal purchase orders through Salesforce Follow up on pending installation appointments with installers Follow up on installation completion confirmations with customers Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team Ability to manage and prioritize multiple projects. Detail oriented and thorough in completing work tasks. Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements

• Prior Customer Service and/or Administrative Assistant experience
• Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
• Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
• Excellent communication skills, both verbal and written.
• High performance team oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively and positively with all members of the organization, suppliers and customers.
• Computer literacy for basic Microsoft Office applications.
• Self-starter, able to succeed in a dynamic work environment.
• Strong Leadership skills.
• Willingness to do hands-on work within a team environment.

Responsibilities

• Process invoices from Installers through Syspro
• Process internal purchase orders through Salesforce
• Follow up on pending installation appointments with installers
• Follow up on installation completion confirmations with customers
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees