Supervisor, Support Administration

Cuyahoga County Board Of Developmental Disabilities•Cleveland, OH

4d•Hybrid

About The Position

Overview The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking two SA Supervisors to plan, organize and supervise all Service and Support Administration activities of the Cuyahoga DD, which includes oversight of all SSA functions per OAC Rule 5123:2-1-11 for individuals receiving services or who have planning needs. Contribute to the development of new SSA Department policies, protocols and Support Administrator (SA) practice expectations. The nature of work will include, but is not limited to the following: Supervise the practice of Service and Support Administration. Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD's strategic plan. Manage the authorization of expenditures to ensure fiscal responsibility including:use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes. Assist Managers to hire, train, and cultivate professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department. Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County. Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings. Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety. Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation. Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external. Function as a Support Administrator when operationally necessary. Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator. SUPERVISORY DUTIES: Supervision of Support Administrators PERSONAL CONTACTS : Frequent contact with providers, individuals served, and family members. Occasional contact with DoDD personnel, local government administrators, as well as other private and public entities. UNUSUAL WORKING CONDITIONS : Planning meetings will be held throughout Cuyahoga County and surrounding counties and during the evenings and weekends. Occasional travel to other counties. SALARY: The salary listed in the header is the base salary for all positions in Pay Schedule E. It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Also, it is Cuyahoga DD's intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints. BENEFITS: The Cuyahoga County Board of DD is a mission-driven organization. Attracting, retaining, and developing great talent is fundamental to achieving the Board's mission. We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees. Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and so much more. We also have a fantastic pension plan through the Ohio Public Employees Retirement System. If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information. Remote Work: Our positions are not 100'% remote. There is an onsite expectation for all of our Supervisor positions. Although we may permit some remote work at home with a hybrid work schedule for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis. Travel between our four locations in Parma, Cleveland, and Highland Hills, Ohio is required. Employees will be based at one of our four locations upon hire. The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!

Requirements

Bachelor's Degree in Special Education, Social Work, Psychology or related area.
Three years of Cuyahoga DD experience or five years of DD experience.
Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

Nice To Haves

Some supervisory experience in a related field preferred or substantial professional experience in service coordination.

Responsibilities

Supervise the practice of Service and Support Administration.
Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD's strategic plan.
Manage the authorization of expenditures to ensure fiscal responsibility including:use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services.
Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes.
Assist Managers to hire, train, and cultivate professional development of Support Administrators.
Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
Develop, maintain and implement training for Support Administrators and other SSA department staff.
Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization.
Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services.
Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings.
Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served.
Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
Establish and maintain effective collaborative relationships with community stakeholders.
Function as liaison to other service and support systems, both internal and external.
Function as a Support Administrator when operationally necessary.
Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.
Supervision of Support Administrators