(fluent Dutch) Administration & Operations Specialist (remote)

SupportYourApp

2d•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Excellent Dutch and English communication skills (at least C1 level for both spoken and written)
Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration
Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner
Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements
Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools
Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships
Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience with CRM systems, such as Salesforce
Knowledge in French would be a great plus

Responsibilities

Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks
Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters
Verify customer orders and ensure all details are correctly processed and documented in internal systems
Update customers on the status of their files, orders, and ongoing administrative processes
Enter, update, and monitor sales contracts within the database while maintaining high data quality standards
Manage general administrative responsibilities including reception support, phone handling, and office management tasks
Support day-to-day operational activities and contribute to the successful execution of internal operational projects
Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction
Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time

Benefits

Fixed schedule: Monday–Friday, 9am - 5pm (UTC)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements