Administration Excellence & Enablement Leader

BDO USA•New York, NY

14h•$140,000 - $175,000•Hybrid

About The Position

The Administration Enablement Leader contributes to the development and facilitates the execution of strategic initiatives that enhance the effectiveness, consistency, and scalability of the administrative function. This role works closely with Administration leadership and Core Business Services teams to drive operational excellence, innovation, and the adoption of standard processes and performance frameworks aligned with firm-wide strategic priorities. The position serves as a key partner to Administration Directors and Senior Managers to ensure alignment between strategic objectives and operational execution. This role requires collaboration across markets and business lines and may involve travel to BDO offices.

Requirements

Bachelor’s degree and ten (10) or more years of experience in administration, operations, or program management, required or High School Diploma or equivalent and fifteen (15) or more years of experience in administration, operations, or program management, required
Five (5) or more years of experience in a leadership role, required
Demonstrated experience leading cross-functional strategic initiatives and driving organizational change, required
Experience developing SOPs, operational frameworks, and performance metrics, required
Proficient in the use of Microsoft Office Suite, required

Nice To Haves

Bachelor’s degree in Business Administration, or operations, preferred
Experience in a professional services environment, preferred
Project Management Professional (PMP) certification, preferred
Lean Six Sigma certification or equivalent process improvement certification, preferred
Experience with reporting tools, automation platforms, or enterprise systems, preferred
Familiarity with emerging technologies, including AI-enabled tools, preferred
Strong strategic thinking and ability to translate vision into actionable plans
Advanced analytical and process improvement skills
Excellent verbal and written communication skills with the ability to engage senior leadership
Ability to work effectively in a matrixed environment and influence without direct authority

Responsibilities

Directs strategic initiatives and workstreams for the Administration function, ensuring alignment with firm priorities
Partners with Administration and business line leaders to define and execute strategic roadmaps and priorities
Develops and maintains organizational standards, including SOPs, operating frameworks, and best practices
Establishes governance and accountability mechanisms to support consistent execution across teams
Designs and implements KPI frameworks and performance monitoring systems to measure effectiveness
Develops reporting structures and dashboards to provide actionable insights for leadership decision-making
Identifies opportunities for process improvement and drives implementation across the function
Leads the development and deployment of tools and platforms to enable and empower delivery teams
Enables the adoption of technology solutions, including automation and AI, to enhance operational efficiency
Partners with Learning & Development to develop and deliver training programs and learning resources
Establishes and maintains centralized repositories for process documentation, tools, and best practices
Supports Administration leaders and teams in the execution of key initiatives and operational priorities
Builds strong relationships with leaders and stakeholders across the organization to drive standardization
Facilitates communication and knowledge sharing across teams and geographies
Provides leadership and direction to project and or workstream teams
Other duties as required