Administration and Ticket Supervisor

Government of Alberta

6d • CA$27 - CA$34 • Onsite

About The Position

Hidden Valley Ski Resort in Cypress Hills Provincial Park is seeking an Administration and Ticket Supervisor for the 2026 - 2027 winter season. This role plays a key part in delivering positive, professional front-line operations and creating a welcoming environment for all guests. The Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. Hidden Valley Ski Resort is located in Cypress Hills Provincial Park, (also known as Cypress Hills Interprovincial Park). The Park spans the Southeast corner of Alberta and the Southwest corner of Saskatchewan. The unique landscape of the area contrasts the surrounding prairie landscapes, making it an exciting destination for winter recreation opportunities. The Ski Resort is located on the Alberta side of the park, 10 minutes from the town site of Elkwater, AB and 40 min from Medicine Hat, AB.

Requirements

• High School diploma and two years of related experience.
• Minimum one year of supervisory experience.
• Valid Class 5 Driver’s License (or equivalent) and 3-year Driver’s Abstract.
• Recognized current Intermediate Standard First Aid and CPR Level “C”/AED Certificates are needed, and must be maintained as current for the entire period of hire by the employee.

Nice To Haves

• Excellent customer service, interpersonal and teamwork skills.
• Ability to problem-solve in a fast-paced environment.
• Well-developed organizational and time management skills.
• Proficiency with computer programs, i.e. Microsoft Office and Adobe.
• Retail and/or cash-handling experience and/or administration experience.
• Customer service and point-of-sales experience are strongly preferred.
• Knowledge of Hidden Valley Ski Resort facilities.

Responsibilities

• Training and daily supervision of seasonal staff including conducting performance reviews and scheduling.
• Coordinating daily tasks of the team and ensuring daily procedures are followed.
• Reviewing staff timesheets for accuracy before submitting.
• Creating and fostering an inclusive, positive work environment for all staff and visitors.
• Reviewing and reconciling ski hill revenue.
• Managing till floats, retail sales, inventory, orders, Point of Sales system, and vendor relations.
• Managing invoices and tracking expenditure.
• Daily opening tasks, closing tasks, and ensuring the ski hill is open to the public during scheduled hours of operation.
• Ensuring excellent customer service and positive guest experience; providing on-site concern management, troubleshooting, reporting, response and follow-up to customer complaints.
• Learning and adhering to emergency protocols to support visitors and staff in emergencies.
• Participating in and following Occupational Health and Safety (OH&S) policies and procedures.
• May be required to assist in various departments as needed.

Benefits

• In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave: 5.6 percent of regular wage earnings instead of paid holidays.
• 6 percent of regular wage earnings instead of annual vacation pay.
• In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay: $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings
• Various low-cost housing options are available for rent in Elkwater.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED