Ft Riley KS Admin Travel & Trans Assist

FITT Scientific LLC - TotalSource

5h•Onsite

About The Position

Perform a full range of transportation services for active-duty military personnel, reserve components, and department of defense civilians in connection with processing authorized personal property shipment/storage entitlements paid for at Government expense., informing members of the entitlements and responsibilities related to the shipment/storage of personal property/ household goods/ privately owned vehicles etc. Verifies and signs a variety of transportation documents. Schedules appointments over the phone or on a walk-in basis and computes the amount of time needed for the counseling appointment based upon information contained in the member's orders. Ensures individual is instructed to pick up necessary forms, pamphlets, and documents they need to complete, items to inventory and application finished for shipment prior to the members appointment date. Ensures individuals have all required documentation, orders, and amendments. Interprets individual's orders to determine and fully explain authorized entitlements and weight allowances to the member and/or their agent. Receives and monitors all mail-in applications. Answers inquiries and informs the military community pertaining to worldwide inbound and outbound shipments of personal baggage, household goods, firearms, mobile homes, and personally owned vehicles in a professional and timely manner. Determines authorization and necessity for packing and crating, storage-in-transit, and whether government, commercial, or DOD contract facilities will be utilized and make those arrangements. Assures that necessary documents accompany shipment including, when necessary, customs clearance forms. Provides the Government Bills of Lading and Diversion Certificates for the movement of household goods and house trailers via all modes. Composers and deliveries correspondence, messages, etc. are related to shipments of household goods. Provides Do it Yourself (DITY) / Personally Procured Move (PPM) entitlement information to all active-duty members retiring or separating. their application for movement of property, carrier's failure to pick up on the requested date, transit times, cost estimates, and standard personal property allowances as stated in the appropriate regulation/directive. Advises member or dependent regarding shipment of special items, the liability of the commercial carrier for loss and/or damage of these items, availability of additional insurance from the carrier, and advice on excess costs involved in the shipment of such items Advises members of documentation needed, entry requirements, and restrictions in effect in certain areas/countries. Performs clerical and data entry tasks in support of the above duties using the automated personal property systems and computers. The computer terminal is used to create records, store or extract data and information, transmit data and generate reports. Composes correspondence pertaining to personal property moving and storing and answers inquiries from commercial carriers and authorized movers relative to plans, policies, and procedures of the organization. Replies to incoming correspondence within area of the organization. Responsible for accuracy, format, mechanical, correctness, and complete attachments and enclosures. Prepares regular and special reports pertaining to the section's responsibilities.

Requirements

Excellent customer service skills (in person and by phone).
Excellent Communication skills (verbal and written).
Ability to learn and use the Defense Personal Property System (DP3) and other software's required.
Excellent organizational skills.
Must be able to read, write and speak English.
Proficient with Microsoft Office and other programs
Ability to work in a team environment.
Must be a high school graduate or possess an equivalent diploma.
Must pass pre-employment drug screen and criminal background check.
Must be a US Citizen or US permanent resident for more than 3 years to obtain NACI and CAC Card eligibility.

Responsibilities

Perform a full range of transportation services for active-duty military personnel, reserve components, and department of defense civilians in connection with processing authorized personal property shipment/storage entitlements paid for at Government expense.
Inform members of the entitlements and responsibilities related to the shipment/storage of personal property/ household goods/ privately owned vehicles etc.
Verify and sign a variety of transportation documents.
Schedule appointments over the phone or on a walk-in basis and compute the amount of time needed for the counseling appointment based upon information contained in the member's orders.
Ensure individuals are instructed to pick up necessary forms, pamphlets, and documents they need to complete, items to inventory and application finished for shipment prior to the members appointment date.
Ensure individuals have all required documentation, orders, and amendments.
Interpret individual's orders to determine and fully explain authorized entitlements and weight allowances to the member and/or their agent.
Receive and monitor all mail-in applications.
Answer inquiries and inform the military community pertaining to worldwide inbound and outbound shipments of personal baggage, household goods, firearms, mobile homes, and personally owned vehicles in a professional and timely manner.
Determine authorization and necessity for packing and crating, storage-in-transit, and whether government, commercial, or DOD contract facilities will be utilized and make those arrangements.
Assure that necessary documents accompany shipment including, when necessary, customs clearance forms.
Provide the Government Bills of Lading and Diversion Certificates for the movement of household goods and house trailers via all modes.
Compose and deliver correspondence, messages, etc. related to shipments of household goods.
Provide Do it Yourself (DITY) / Personally Procured Move (PPM) entitlement information to all active-duty members retiring or separating.
Advise member or dependent regarding shipment of special items, the liability of the commercial carrier for loss and/or damage of these items, availability of additional insurance from the carrier, and advice on excess costs involved in the shipment of such items.
Advise members of documentation needed, entry requirements, and restrictions in effect in certain areas/countries.
Perform clerical and data entry tasks in support of the above duties using the automated personal property systems and computers.
Compose correspondence pertaining to personal property moving and storing and answer inquiries from commercial carriers and authorized movers relative to plans, policies, and procedures of the organization.
Reply to incoming correspondence within area of the organization.
Responsible for accuracy, format, mechanical, correctness, and complete attachments and enclosures.
Prepare regular and special reports pertaining to the section's responsibilities.