Admin Therapy Specialist, Outpatient Therapy- Waukesha County- PRN/As Needed

ProHealth Care, Inc•Town of Ottawa, WI

1d•Onsite

About The Position

The outpatient therapy department operates thirteen clinic locations serving all of Waukesha County, completing over 13,000 outpatient visits monthly. Clinical staff provide care for patients with a variety of orthopedic, neurologic, cardiovascular and medical diagnoses, with over 108 therapists offering physical, occupational, and speech therapy, as well as pediatric and cancer rehab specialty services. As an administrative therapy specialist, you will be responsible for greeting patients and providing exceptional customer service at ProHealth Care locations. This role involves accurate scheduling, registering, and entering patient information into the medical record system, supporting patient care delivery through scheduling, insurance verification, and other support services. You will ensure patients are prepared for their visits, manage provider schedule accuracy, and match patient needs to appointments.

Requirements

High School Diploma or equivalent required
Ability to proficiently use a computer and type
Experience working in one or more of the following areas: Healthcare Call Center Customer Service, Healthcare with medical terminology knowledge, At least 4 years in customer service in an office and/or banking environment

Nice To Haves

Knowledge of medical terminology preferred

Responsibilities

Greeting and providing exceptional customer service to the patients who receive therapy services at PHC locations
Accurate scheduling, registering and entering data of patient information into the medical record system
Supporting patient care delivery in the areas of scheduling, insurance verification, and support services
Ensuring patients are fully ready to have successful interactions when they come in for a visit
Owning provider schedule accuracy and, providing options, matching patient needs to appointments