Admin/Reception - Concierge

Veritext•New York, NY

6d•$21 - $25•Onsite

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Concierge (Northeast), you will welcome all guests to our offices, address their needs professionally, and ensure that the environment and all technology are properly working.

Requirements

Strong technology skills and capable of assisting others with their IT and Veritext’s tech-based services
Have a pleasant demeanor and service with a smile mentality and maintain composure under pressure
Possess excellent written and verbal communication skills
Client service oriented and have strong interpersonal skills
Dedicated professionally with the ability to respond to requests promptly and accurately
Detail oriented, organized and be able to multi-task
Proactive and motivated with strong problem solving and follow up skills
Able to work both independently and as part of a team

Responsibilities

Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to depo; adhere to technology protocols for each and every room
Greet and welcome all visitors in a pleasant, respectful and welcoming demeanor
Ensure front desk coverage during normal business hours and as needed during off-hours
Track office supplies and reorder
Use Vision to manage conference room usage
Contribute to ongoing operations during 'downtime' which includes entry of Snap Scheduling, deposition notice entry, office mail sorting and distribution, updating client profiles, follow up on late transcripts
Maintain a professional appearance of all conference rooms and client-facing areas. (e.g., ensure supplies are refilled and stocked; areas are clean, tidy and welcoming; chairs and tables are arranged properly)
Enforce Veritext security and health policies for all visitors
Act as primary point of contact for all guests; actively help with all logistics and requests; build rapport with clients/partners/visitors
Treat independent contractors as "key members of our team"; go out of your way for them and ensure they are set up for success
Be knowledgeable and educate clients and ICs on Veritext product and services, and encourage their use (promote the value and “sell”)
Proactively assist clients with all deposition-related technology, including facilitating myVeritext, Veritext Virtual and Exhibit Share access; provide troubleshooting of products and services and/or know where to direct the inquiry/escalation