Admin Operations Manager
About The Position
We are seeking an experienced and detail-oriented Operations Manager to lead administrative functions at our treatment centers. As the backbone of our operational success, the Operations Manager will oversee daily office operations, facility management, and support staff, ensuring the smooth running of our centers. The ideal candidate will have exceptional organizational skills, leadership experience, and the ability to handle crisis situations effectively. This full-time role is based in our administration office, reporting directly to the Director of Operations. Office Managers at each treatment center will report to you, and regular travel between centers is required.
Requirements
- Minimum 5 years of experience in office management, including overseeing a team of 5 or more direct reports
- Experience in facility or property management
- Proficiency in Microsoft Office and the ability to learn new software and systems quickly
- Strong organizational, multitasking, and time-management skills
- Ability to handle confidential information with discretion
- Valid driver’s license, reliable vehicle, and ability to travel regularly between centers
Nice To Haves
- Bachelor’s degree in business, administration, or a related field
- Experience managing multi-site operations
- Familiarity with complex scheduling functions
- Experience in a childcare setting or working with autism services is a plus
- Advanced computer skills and knowledge of online platforms (CRM, HRIS)
Responsibilities
- Provide administrative support to office managers, directors, and front-office staff across multiple centers
- Oversee facility management and ensure compliance with safety standards and operational protocols
- Manage scheduling, billing, customer service, IT, and HR-related functions across sites
- Coordinate vendor relationships, supply management, and budget oversight for multiple locations
- Lead crisis management efforts, public relations, and internal/external communications
- Monitor staff schedules, safety protocols, and client care standards to ensure operational efficiency
- Perform audits, track data, and prepare reports on key operational metrics
- Lead monthly department meetings and provide coaching and performance reviews for direct reports
- Collaborate with Human Resources on payroll processing, benefits inquiries, and incident management
- Support employee recognition programs and contribute to building a positive, inclusive work environment
Benefits
- Competitive salary
- Health, dental, and vision benefits
- Mileage reimbursement for travel between centers
- Professional development opportunities
- A collaborative and supportive team environment
- Health Insurance (60% contribution for full-time employees and their dependent on the base plan)
- Dental and Vision Insurance (60% contribution to the base plan)
- ASPCA Pet Insurance
- Life and AD&D Insurance
- Access to supplemental insurance benefits
- Employee Assistance Program (Available for Full-Time and Part-Time)
- Discounted Gym Membership for Employees and Friends & Family (Planet Fitness) (Available for Full-Time and Part-Time)
- 401(k) retirement plan (Available for Full-Time and Part-Time)
- Quarterly staff appreciation events (free lunch; staff celebrations and recognition) (Available for Full-Time and Part-Time)
- Employee Recognition Platform w/ rewards (Available for Full-Time and Part-Time)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
