Admin/Intake Coordinator

Ortc•Eugene, OR

9d•Onsite

About The Position

West Eugene Treatment Center is seeking an Admin/Intake Coordinator to provide compassionate care to our clients. This role involves managing incoming appointment requests, referrals, transfers, and pre-intake screenings for new clients. The coordinator will also manage admissions, assist clients with Oregon Health Plan (OHP) eligibility and applications, verify insurance, and maintain client documentation. Additionally, they will orient new clients to the program and connect them with necessary resources.

Requirements

High school diploma or equivalent
One (1) year of general office/clerical experience
Ability to complete and maintain required OHP Assistor training/certification
Strong communication, customer service, organization, and data-entry skills
Basic computer and standard office equipment skills
Valid driver's license
Meet Oregon requirements for employment in an opioid treatment program
Adherence to federal guidelines regarding prohibited substances

Responsibilities

Manage incoming appointment requests, referrals, transfers, and pre-intake screenings for new clients.
Coordinate admissions, including scheduling, obtaining records, verifying insurance, and following up on no-shows.
Assist clients with Oregon Health Plan (OHP) eligibility, applications, renewals, and required follow-up.
Help clients navigate the Oregon ONE Eligibility System and understand available health coverage.
Verify private insurance and explain applicable co-pays and out-of-pocket costs.
Build and maintain client charts, consents, ROIs, admission paperwork, and other required documentation.
Orient new clients to the program and connect them with transportation and other community resources when appropriate.
Maintain accurate, confidential documentation throughout the intake and OHP assistance process.

Benefits

Health, Dental, Vision Plans
Medical and Vision-employer contribution 90% for employee and 25% for dependents
Dental- 90% employee and 20% dependent
401k: 4% Safe Harbor match Traditional/Roth options
Voluntary Benefits: Life, disability, accident and critical illness insurance
Life Insurance: $20,000 company-provided coverage
Time-Off: 12 Holidays, sick time per state requirements, 2 weeks' vacation in the first year
Education and Training: RELIAS annual subscription, two paid professional development days per year
Veterans Grant- Covers additional training, certifications, and fees for veterans
Refer, Reward, Repeat : Employee referral program earn up to $2,000 per referral hired
Thanks Reward & Recognition Program
Annual Service Awards
Team Member of the Quarter & Year Awards
Relocation Assistance Provided