Admin Care Team Coordinator - Northwest Georgia Oncology Services (Days)

Tanner Health•Carrollton, GA

4d•Onsite

About The Position

The Clinical Administrative Assistance functions under the direction of the Physician and the Front Office Manager Coordinator. This position is responsible to the physician at all times, facilitating administrative requests such as provider schedule including administrative meetings. Responsible for routing telephone calls from patients, physicians, or other healthcare provider facilities appropriately. Assists in providing patient information, or directs to the appropriate person or resource. Interacts with physicians, patients, and staff in a professional manner.

Requirements

High School Diploma or GED
Two years of related experience.
Requires working knowledge of specialized practices, equipment, and procedures.
Ability to organize, analyze and prioritize work
Exhibit exceptional communication skills. The individual must possess strong communication skills, both interpersonal and written in the English language.
Must complete training and pass electronic medical record competency.
Working knowledge of CPT and ICD-9 coding required
Must possess the initiative and drive to take a project from beginning to a successful completion
Must be comfortable in working in a faced paced, stressful environment.

Nice To Haves

2 -3 years of front office experience in a physician's office preferred.
Data entry experience preferred and or strong computer skills.

Responsibilities

Processes patient consults in an accurate and timely matter using Epic.
Schedules testing, procedures, and referrals.
Works in conjunction with Business Office to obtain pre-certification and prior authorizations for procedures, outpatient tests, and referrals.
Works closely with the provider and maintains strict confidentiality.
Works well with others and functions as a team player.
Offers ideas and solutions for issues that affect the team and work area.
Stocks and orders supplies as needed.
Maintains patient care areas.
Participates in the training and skills development of new front office employees.
Assists in other areas of the office as necessary.
Provides customer service functions to include addressing patient, hospital and provider inquiries and complaints from all sources in a timely manner.
Initiates necessary corrections to patient accounts and attempts to repair damage done to relationship with patient.
Participates in patient satisfaction initiatives.
Demonstrates excellent customer service skills.
Communicates effectively with patients and management regarding service recovery opportunities.
Works together with other team members to achieve Office and System customer service goals.
Maintains a current knowledge of clinical operations including medical knowledge.
Develops and maintains a working knowledge of CPT and ICD coding.
Participates in continuing education.
Participates in the development of new programs.
Ensures that providers are notified using the Epic EMR when a procedure, consultation, or result is complete and documentation is available for review by sending notification to the provider.
Assists with special projects as needed.
Effectively uses the Epic system, phone system and expeditor system to ensure effective patient care and strong customer service.
Obtains test, x-ray and scan results for physicians in a timely manner.
Ensures that charts are complete and prepared for patient visit.
Schedules same day appointments.
Seeks assistance from clinical personnel if triaging patients who may need urgent or emergent care.
Provides written materials about accessing routine and urgent care appointments outside regular business hours.
Asks patients to select a personal clinician and documents accordingly.
Coordinates care across multiple settings.
Assesses racial and ethnic diversity of its populations.
Provides interpretation or bilingual services to meet the language needs of its population.
Participates in a structured communication process, i.e. huddles.
Collects demographic patient information.
Follows up with patients not recently seen by the practice.
Conducts pre-visit preparations.
Gives the patient family a clinical summary at each relevant visit.
Follows up with patients who have not kept important appointments.
Assists with maintaining current resources list for community resources.
Tracks referrals to patients' families.
Tracks lab and imaging tests until results are available, flagging and following up on overdue results.
Flags abnormal results, bringing them to the attention of the clinician.
Gives consultants or specialists the clinical reason for the referral and pertinent information.
Tracks the status of the referral and follows up to obtain the report.
Consistently obtains patient discharge summaries from the hospital or other facilities.
Participates in improved performance for three preventive care measures.
Participates in improving performance for three chronic care measures.
Participates in implementing and demonstrating continuous quality improvement.
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program.
Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.