Admin Asst II - Administration

Beth Israel Lahey Health•Boston, MA

18h•Onsite

About The Position

The Utilization Management (UM) Admin provides essential administrative and clerical support to the Utilization Management department, ensuring the smooth operation of daily workflows related to prior authorizations, concurrent reviews, discharge planning coordination, and payer communications. This role serves as a critical liaison between UM nurses, physicians, payers, and other hospital departments, helping ensure timely and accurate processing of utilization review activities that support appropriate patient care and regulatory compliance.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Nice To Haves

Associate's degree preferred.

Responsibilities

Answers and screens telephone calls.
Takes accurate messages or directs call to appropriate person.
Greets and directs patients/families, visitors and staff.
Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
Types and prepares correspondence and documents according to quality standards.
Proofreads and edits materials for grammar, punctuation and spelling.
Drafts routine correspondence.
Compiles and distributes reports and other information as needed.
Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
Assists in preparation for conferences, seminars and other department sponsored programs or events.
Receives, records and prepares related materials and performs other related duties as assigned.
Organizes and maintains department files, records and databases following established procedures.
Enters information from source documents into databases and/or spreadsheets.
Prepares, routes and tracks routine administrative forms and documents.
Routes materials for required authorizations and monitors receipt by final destination.
Communicates with other hospital departments to resolve delays, problems and errors.