Admin Asst Chapter Relations & Operations (N0710)

Institute of Electrical and Electronics Engineers•Piscataway, NJ

6d•Onsite

About The Position

This role is responsible for performing and completing administrative duties in support of IEEE-Eta Kappa Nu (HKN), the honor society of IEEE. This person will join a dynamic team that strives to provide an excellent membership experience. The incumbent in this position is responsible for helping to serve undergraduate students, faculty advisors and other individuals through maintaining records, answering general member inquiries, and updating the IEEE-HKN website and social media channels. This person also will provide complete and accurate information to internal stakeholders and external customers in a timely and efficient manner. The role also provides analysis and recommendations for solutions to management. The role reports to the Director, IEEE-HKN and functions as an individual contributor. This person must be able to work independently and as part of a team in a deadline-oriented environment and able to suggest recommend administrative changes in program procedures/processes to improve operational efficiency.

Requirements

H.S. diploma
Must be a technology savvy worker who seeks out technology solutions to business challenges.
Must possess a strong knowledge of standard software applications, including MS Office Suite, Google Apps and Programs, Email, Internet Explorer, Chrome, Windows, and the skills to quickly learn various software programs and databases
Possess and demonstrate the ability to learn and operate various systems and applications used to perform the job.
Excellent interpersonal, customer service and oral and written communication skills
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

Nice To Haves

Bachelor's degree or equivalent experience
Experience using Google Analytics and WordPress (or similar) highly desired
Knowledge of Oracle financial systems a plus
Editing experience a plus

Responsibilities

Answers general member inquiries
Processes member inductions, reviews all submitted materials and provides certificates and other materials necessary for induction
Processes election of officers applications and updates database records
Creates and updates online forms for chapter operations and internal use
Generates reports from databases that will be used for Annual Reports, forecasting and trend spotting
Communicates via face-to-face, telephone and email with IEEE-HKN members, officers, faculty advisors, volunteers and internal staff to address any issues or to support their work and operation
Under supervision, updates WordPress website; Work may include: Reviewing and editing existing content on website pages, Creating new pages, Updating links
Under supervision, writes content for IEEE-HKN Social Media Channels (Facebook, Twitter, Instagram, LinkedIn)
Helps to develop contests, special series and ideas for “live” posts/stories for all social media and socializes the ideas with management.
Schedules and posts content to all social media channels following a pre-determined schedule.
Under supervision, replies to any comments left on social media channels
Proofread materials to be published
Processes payments, interoffice transfers and expense reports
Tracks all HKN expenses
Creates invoices
Performs basic account auditing
Processes online store orders, tracks inventory and orders items to sell
Coordinates mass mailings (online newsletters and correspondence, regular post mail, etc.)
Maintains all electronic files for the program
Maintains contact information for HKN Board and Committee members
Assists with event logistics, planning and execution
Packing and shipping conference materials/event specific material
Other responsibilities may be assigned as required