Admin Assistant- ON- Site- Charlotte Branch

Liquid Environmental Solutions•Charlotte, NC

12h•Onsite

About The Position

The Admin Assistant supports the Charlotte branch’s field service team and industrial segment through administrative, billing, customer service, and office coordination work. The position prepares daily route materials, reviews work orders and field paperwork, manages document submission and filing, supports billing and purchasing, maintains permits and supplies, and responds to customer and internal requests. The role is full-time, Monday through Friday, and on-site at the Charlotte branch.

Requirements

At least two years of experience in general office functions.
High school diploma or equivalent.
Team-player attitude and positive, professional demeanor.
Ability to meet deadlines and maintain poise under pressure.
Excellent organizational skills and attention to detail.
Ability to interact with all levels of management.
Excellent written and verbal communication skills.
Analytical mindset.
Proficiency in Microsoft Excel and Word.
Strong attention to detail when checking for incorrect data and comparing work orders to reports.
Professional appearance and demeanor.
Ability to work in general office conditions.
Ability to perform light lifting and bending.

Nice To Haves

Experience with Access, PowerPoint, and Outlook.
Previous experience in a billing role.

Responsibilities

Prepare daily route summaries and manifests for the FST Team before its on-duty time.
Review and approve daily work orders in the Transportation Supervisor Portal and any required customer-specific portals.
Review daily FST paperwork, including service location profiles, work completion forms, and manifests, for completeness; ensure customer signatures are captured when required.
Scan and file paperwork for billing submission.
Manage paperwork submission for remote locations as required.
Verify customer check-in and check-out where required for services.
Post daily work orders and billing for the industrial segment.
Create credit memos as needed to correct billing errors.
Create and submit CRM change requests for account updates.
Maintain waste hauling and disposal permits.
Maintain adequate inventory of supplies, including PPE, tools, equipment, office supplies, and manifests.
Create purchase orders for supplies, services, and disposal.
Process invoices.
Maintain data and reporting as required.
Answer incoming phone calls and emails and support the customer service process.
Compose professional office and company-wide communications.
Provide courteous and professional customer service and communicate with team members, management, clients, and vendors.
Work cooperatively with managers and peers across departments and locations.
Maintain accurate and complete paper and electronic filing systems.
Provide guidance and assistance to personnel with office needs.
Conduct research for customers, auditors, regulatory agencies, and management as needed.
Accept and correctly process COD payments when needed.
Follow regulations, policies, work procedures, instructions, safety rules, and use appropriate safety equipment.