Admin Assistant

Hawaii Senior Care•Honolulu, HI

4d•Onsite

About The Position

We are a home care agency located in downtown Honolulu. We are looking for a reliable, positive, compassionate professional to join our office staff. This position will play an integral part in all aspects of the office. You will be involved in administrative support, clinical oversight, and scheduling. We are willing to train. All job candidates must be able to work at our office from 8:30 am to 5:30 pm Mondays to Fridays.

Requirements

High school diploma or equivalent.
One year of office work and/or customer service.
Excellent written and verbal communication skills.
Excellent customer service skills and a positive attitude.
Proficient in Microsoft Office, Google Docs, Windows, and Mac computers.

Nice To Haves

Valid Hawaii Driver License, but not required.

Responsibilities

Answer telephone calls, assist clients, prospective applicants, and employees, or take messages as appropriate.
Assist in the orientation of new caregivers.
Assist in the creation, maintenance, and closing of client and employee files.
Employee and client file audits.
Follow-up with appropriate parties to obtain documentation to ensure compliance.
Process incoming/outgoing mail and faxes as needed.
Incident tracking & report compilation.
Care note tracking and follow-up with direct care staff, reporting issues to management.
Assist in the creation and updating of policies, procedures, and processes.
Ensure education and compliance with all HIPAA regulations and requirements.
Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.
Other duties as assigned.