Admin Assistant

Marriott•Orlando, FL

15h•Onsite

About The Position

This role involves entering and retrieving information from computer databases, operating standard office equipment, and preparing various documents using software such as word processing, spreadsheets, databases, and presentations. The position also includes handling incoming and outgoing mail, maintaining filing systems, and entering and locating work-related information. The role requires adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. Additionally, it involves providing excellent guest service, communicating clearly and professionally, and fostering positive working relationships with colleagues. A key physical requirement is the ability to move, lift, carry, push, and place objects weighing less than or equal to 10 pounds without assistance. The company, Marriott International, is committed to being an equal opportunity employer and fosters an environment where diverse backgrounds are valued. The Ritz-Carlton, part of Marriott International, focuses on creating exceptional guest experiences and upholding its "Gold Standards" through creativity, thoughtfulness, and compassion.

Requirements

Ability to enter and retrieve information from computer databases using a keyboard, mouse, or trackball.
Ability to transmit information or documents using a computer, mail, or facsimile machine.
Ability to operate standard office equipment other than computers.
Proficiency in preparing letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Skill in handling incoming and outgoing mail, including date stamping and distributing.
Ability to create and maintain computer- and paper-based filing and organization systems.
Ability to compile, copy, sort, and file records of office activities, business transactions, and other activities.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Adherence to all company policies and procedures.
Maintenance of clean and professional uniform and personal appearance.
Maintenance of confidentiality of proprietary information.
Protection of company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Exemplify the "Gold Standards" of The Ritz-Carlton.
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.