Admin Assistant

A&I Avenues

2h•Onsite

About The Position

This position provides support to the Case Management department and the general office building. The role involves supporting administrative needs including implementing, maintaining, performing, improving, and reporting. The Admin Assistant independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders. The role requires maintaining a high level of knowledge of business administrative processes and functions and supporting a team culture of high customer service. Additionally, the assistant helps with special projects, documentation, record keeping, and compliance.

Requirements

Effective written and verbal communication skills with individuals and groups at all professional levels.
Demonstrated organizational and time management skills.
Ability to work independently and prioritize tasks/goals for self.
Ability to work effectively with various technology including word processing software, internet based databases, etc.
Intermediate to advanced knowledge of Excel.
Demonstrated attention to detail.
Effective and creative negotiator and problem solver.
Ability to develop a general, working knowledge of the program in order to evaluate quality.
Supports a team culture of high customer service
High School diploma required.
Two years’ experience with Microsoft Office required.

Nice To Haves

Experience in field of intellectual/developmental disabilities or delays preferred.

Responsibilities

Required to sit at the front desk and perform reception duties 32 hours/week
Answers phones and forwards to appropriate parties
Greets visitors and assists them
Handles outgoing mail; may include utilization of postage machine
May support with addressing envelopes for large mailings
Collects incoming mail and distributes to appropriate mailboxes
Collects incoming faxes and distributes to appropriate parties
May include oversight of office kitchen functions such as restocking and minor cleaning
Maintains solid understanding of the business support needs for Case Management department
Makes sure all tasks/processes are documented using established format (training guides)
Monitors completion of business support tasks/processes per deliverable timelines
Designs and maintains spreadsheets, queries, or reports as required for key performance indicators, including company phone list
Supports with program audits
Ensures understanding of relevant policies, practices, and processes
Fulfills document management activities and supports data integrity efforts in all data systems.
Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary.
Various projects or clerical duties, as needed.