Admin Assistant

American Restoration•Wasilla, AK

11d•$21 - $24

About The Position

The Admin Assistant provides management with support by coordinating administrative functions and helps retain customers through follow-up contact and accurate transcription of customer information. The role handles customer calls, job dispatch and scheduling, data entry, paperwork, invoicing, billing, collections, and related office documentation. The position also coordinates with insurance adjusters and mortgage companies and maintains timely communication with technicians, service providers, estimators, and project managers. It has authority to schedule service vehicles and technicians.

Requirements

Minimum of 3 years of office and customer service experience.
Basic understanding of bookkeeping and cash flow.
Strong math skills, including the ability to compute rates, ratios, and percentages and interpret financial reports and analyze performance against business plans and industry benchmarks.
Intermediate to advanced proficiency with computers and computer software, especially Microsoft Office, Word, and Excel.
Clear oral communication and the ability to calm customers, ask questions to identify problems, and explain next steps.
Clear, precise, well-organized written communication, with appropriate vocabulary and grammar.
Ability to plan, organize, and schedule time efficiently, prioritize, manage multiple projects, attend to details, and manage time well.
Understanding of work processes and the needs of coworkers, with an interest in improving and streamlining business processes.
Ability to use standard word processing, spreadsheet, and presentation software and provide routine troubleshooting and user support for office software and hardware.

Nice To Haves

Experience using bookkeeping software such as Sage Intacct.

Responsibilities

Answer phones and handle incoming calls.
Dispatch new jobs and create job information.
Perform data entry using approved computer software.
Type and process paperwork and business correspondence.
Create invoices.
Schedule work.
Perform customer billing.
Prepare production paperwork for the following day.
Make collection calls.
Work with insurance adjusters and mortgage companies.
Complete inner-office documentation.
Conduct follow-up phone calls.
Schedule service vehicles and technicians.
Maintain timely communication and flow of information with technicians, service providers, estimators, and project managers.