Admin Assistant Senior RO

Marriott Vacations Worldwide•Hilton Head Island, SC

1d•Onsite

About The Position

This Admin Assistant Senior role at Marriott Vacations Worldwide involves a wide range of administrative and guest relations duties. The position requires maintaining confidentiality, ensuring guest and coworker privacy, and adhering to company policies. Key aspects include providing exceptional guest service, effective communication, fostering teamwork, and performing various office tasks. The role also encompasses physical tasks such as light lifting, documentation, and proficient use of computers and standard office equipment. Marriott Vacations Worldwide is a leading global vacation company with over 20,000 associates, 7 iconic brands, approximately 120 vacation ownership resorts, and serves over 700,000 owner families with a high guest satisfaction score. The company is committed to diversity and inclusion, aiming to create fulfilling lives and vacations for its associates and customers.

Requirements

Ability to maintain confidentiality of proprietary materials and information.
Ability to protect the privacy and security of guests and coworkers.
Adherence to company and department policies and procedures.
Professional appearance and hygiene in compliance with company policies.
Strong guest service skills, including active listening, anticipating needs, and resolving issues.
Excellent verbal communication skills for interacting with guests and co-workers.
Proficiency in written communication, including preparing, proofreading, and editing documents.
Ability to develop and maintain positive working relationships and promote teamwork.
Skill in handling sensitive issues with tact, respect, diplomacy, and confidentiality.
Proficiency in using computers and/or point of sale systems for information entry and retrieval.
Ability to operate standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Proficiency in using e-mail, word processing, spreadsheet, database, or presentation software.
Organizational skills for creating and maintaining filing systems.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Knowledge of and adherence to company and department safety and security policies.

Responsibilities

Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Addresses guests' service needs in a professional, positive, and timely manner.
Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Enters and locates work-related information using computers and/or point of sale systems.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Transmits information or documents using a computer.
Enters and retrieves information contained in computer databases and software to update records, files, reservations.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Transmits information or documents using mail, or fax machine.
Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.