Admin Assistant/Referral Spec.-Chatham Care

Georgia Department of Public Health•Savannah, GA

2d•Onsite

About The Position

Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by supervisor. These include but are not limited to answering phones, photocopies, faxing, typing and completing forms, etc. Works with patient scheduling system to meet the needs of patients seeking referrals. Works collaboratively with other medical facilities, providers and community agencies to maintain up to date resource guides of facilities where patients are referred.

Requirements

High school diploma/GED and two (2) years of job-related experience.

Responsibilities

Works independently and collaboratively as part of the healthcare team to ensure the timely processing of patient referrals in accordance with the level of priority based on the provider’s notes in the patients VHN.
Making linkages between patients and providers in an acceptable time frame to ensure continuity of care.
Assists providers in filling out proper documentation for referrals/authorizations as required by specialty provider(s).
Assists patients in scheduling initial appointments as well as follow up appointments.
Completes necessary forms and assists patients in navigating through the paperwork and processes involved in making a successful referral.
Handles all interactions with patients in a friendly customer service and solutions-oriented manner.
Ensures timely faxing, calling and confirming of referrals.
Tracks all data from referrals in patient VHN referral tracking program.
Follows up with patients and/or specialty providers to determine if patient kept their scheduled appointment.
Works with providers to address failed appointments in the interest of achieving best possible outcomes for patients.
Adheres to Coastal Health District HIPAA guidelines and compliance on privacy and information security.
Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by supervisor.
Works with patient scheduling system to meet the needs of patients seeking referrals.
Works collaboratively with other medical facilities, providers and community agencies to maintain up to date resource guides of facilities where patients are referred.

Benefits

13 Paid Holidays
Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
Defined Benefit retirement plan
Health Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Dependent Care Spending Account
Life Insurance
AD&D Insurance
Disability Insurance
Legal Insurance
Long-Term Care Insurance
Specified Illness
Deferred Compensation (401K & 457 Plans)
A supportive and rewarding work environment
Physical Activity Breaks
Employee Assistance Program
Employee discount program
Tuition Assistance