Adjuster - Shawnee District Claims Office

Oklahoma Farm Bureau Insurance Company•Shawnee, OK

8d•Onsite

About The Position

Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidates must reside in one of the following counties: Lincoln, Pottawatomie, Seminole, Okfuskee, Hughes, Pontotoc or Coal County.

Requirements

Bachelor’s degree from four-year college or university, and/or two to four years related experience and/or training or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations, insurance policies and contracts.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to common inquiries or complaints from groups including but not limited to managers and supervisors, company departments, insureds, third parties, witnesses, doctors, attorneys, agents, county offices and other insurance companies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of computers and computer systems.
Valid driver’s license or obtainment of valid Oklahoma driver’s license is required.
Satisfactory driving record is a condition of employment.
Current Oklahoma adjuster license or obtainment of valid Oklahoma adjuster’s license is required.
Must have investigative skills and a proven ability to work with people and solve problems.
Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties.
Employee is expected to maintain regular attendance.
Regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
Frequently required to climb or balance and stoop, kneel, crouch or crawl.
Occasionally required to taste or smell.
Must regularly lift and/or move their assigned equipment of a minimum of 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Employee is expected to participate in continuing education program(s).
Work unscheduled hours and some travel.

Responsibilities

Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement.
Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases.
Obtain (via telephone, correspondence, or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated.
Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed.
Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries.
Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files.
Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority.
Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed.
Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required.
Maintain company car in serviceable condition; prepare/submit weekly expense account.