Adjuster - Specialty Casualty Claims

Merchants•Buffalo, NY

2d•Hybrid

About The Position

The Adjuster – Specialty Casualty Claims will become part of a dedicated team focusing on providing high-level technical expertise in the handling of commercial umbrella, excess liability, multi-party catastrophic injury, property damage, and construction defect claims. Merchants Insurance Group offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Requirements

Qualified candidates will have a 4-year degree or equivalent work-related experience.
5 plus years complex high exposure claim handling experience.
Training & Coaching Skills.
Strong policy interpretation and coverage analysis skills.
Familiarity with various regulatory and judicial venues.
Strong communication and negotiation skills.
Well-organized and effective at managing competing deadlines/responsibilities.
Ability to work collaboratively with others in the planning and execution of complex resolution strategies.
Computer skills including Microsoft Office products and document imaging systems.

Responsibilities

Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
Provides high level technical expertise in the handling of complex and high exposure liability and extra-contractual claims.
Manages a pending claim inventory of select complex high exposure claims consisting of commercial umbrella, excess liability, multi-party catastrophic injury, property damage and construction defect claims.
Responsible for staying current in case law development as well as statutory and regulatory changes impacting liability claims or coverage interpretation and serving as a training and information resource for casualty and litigation claim representatives and claim management.
Responsible for all claim handling activities on assigned high exposure claims through disposition, including investigation, litigation management, evaluation, procuring appropriate settlement authority, engaging in settlement negotiations, providing instruction and guidance on risk transfer and coverage issues, training and development of claim staff through informal knowledge transfer and formal training activities, preparing for and presenting claims to the Large Loss Committee, and ensuring proper reinsurance reporting and communication.