ADJUDICATOR

Arizona Department of Administration • Phoenix, AZ

18h • Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as an Adjudicator with the Unemployment Insurance Administration (UIA). This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Requirements

• Knowledge of laws, rules, regulations, policies, and procedures governing eligibility for diverse public assistance programs and related case administrative techniques.
• Knowledge of principles and practices of effective customer service.
• Knowledge of computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.
• Skill in written and verbal communication to explain and interpret federal and state laws, statutes, rules, regulations, and guidelines applicable to the area of the assignment.
• Skill in time management, organization, and problem solving.
• Ability to apply the policies, procedures, and programs.
• Ability to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs and the case administration of these programs.
• Ability to use fact finding techniques and perform in-depth and interactive interviewing.
• Ability to review a variety of tax documents to obtain needed household filing information.
• Ability to explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural, and educational backgrounds.
• Ability to detect and evaluate potential fraudulent situations.

Nice To Haves

• High School diploma or GED and one (1) year of experience performing eligibility reviews or one (1) year of customer service experience.

Responsibilities

• Perform interactive interviews to elicit eligibility information to determine eligibility for government programs based on income levels, household composition, etc.
• Review applications for eligibility to ensure they meet all program requirements.
• Initiate and process applications through automated systems; determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results; enter and retrieve numerical and narrative data and issue benefits from an automated computer system.
• Interact with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services.
• Monitor ongoing eligibility by obtaining periodic updated information of eligibility factors and take appropriate actions on changes.
• Attend and participate in staff meetings, trainings, presentations, and orientations.
• Respond to questions and complaints of clients in person, by telephone, mail and/or email communication.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Paid Parental Leave pilot program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED