Senior Adjudicator

Norwescap • Phillipsburg, NJ

1d • $23 - $26 • Onsite

About The Position

Norwescap is seeking a dedicated Senior Adjudicator who will be responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund and any additional energy savings programs. This role involves applying regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. The Senior Adjudicator also provides information and referral to other Norwescap departments and outside agencies.

Requirements

• High school diploma or GED
• Proficient in Microsoft Office 365
• Driver's license
• Maintain confidentiality of information
• Ability to remain tactful and respectful to participants, either on the phone or in person
• Must be able to follow oral and written communication from supervisors
• Must be able to read and follow program and agency manuals

Nice To Haves

• Associates degree or higher preferred with a degree in social work or related field
• 2+ years in human services or nonprofit organizations

Responsibilities

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.
• Maintain production goals in accordance with program needs and in conjunction with the program coordinator and director.
• Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
• Point of contact for all partnership organizations that assist with client applications
• Create and maintain an outreach calendar of events and create new partnerships when out of office
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events
• Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators
• Assist with new program/project development and planning
• Participating in Norwescap committees and internal meeting

Benefits

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 101-250 employees