Adherence Care Navigator 2 (ACN2)

TEKsystems•Jacksonville, FL

1d•$19 - $22•Remote

About The Position

Seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.

Requirements

High School Diploma or GED
Active CPhT certification (PTCB) and be nationally certified
Minimum 2 years of pharmacy or related patient interaction experience
Proficient in Microsoft Word, Excel, Outlook, and Google
Ability to learn new technology
2-5 years experience with pharmacy and heavy outbound calls
Must be able to work independently in a remote environment
Must be proficient in English
Must be able to hardwire connect directly into router/modem for internet (NO SATELLITE OR 5G INTERNET)
Must meet internet speed requirements: 50 Mbps download speed & 10 Mbps upload speed
Must have a quiet, distraction-free work-space to set up equipment and maintain working from home

Nice To Haves

Medicare/managed care experience
Bilingual in Spanish, Mandarin, Korean, Cantonese, or Vietnamese

Responsibilities

Conduct 80-100 outbound calls per shift to Medicare members, pharmacies, and healthcare providers.
Identify and resolve medication adherence barriers for patients managing chronic conditions.
Follow structured call guides.
Provide patient education within a defined scope.
Coordinate with pharmacies and providers as needed.
Document all interactions in real time across multiple systems.
Maintain quality and professionalism in a metrics-driven environment.
Ensure HIPAA compliance and documentation accuracy.