Adherence Care Navigator 2 (ACN2)

TEKsystems•Charlotte, NC

9d•Remote

About The Position

TEKsystems is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.

Requirements

Certified Pharmacy Technician (CPhT)
Outbound Call Center Experience (NOT retail pharmacy)
High volume call environment (90-100 calls a day)
Experience with medication adherence
Microsoft office proficiency
Strong verbal communication skills
Active listening skills
Empathy
Self-directed
Comfortable working remotely

Responsibilities

Conducting 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
Identifying and resolving medication adherence barriers for patients managing chronic conditions.
Following structured call guides.
Providing patient education within defined scope.
Coordinating with pharmacies and providers as needed.
Documenting all interactions in real time across multiple systems.
Maintaining quality and professionalism in a metrics-driven environment.
Ensuring HIPAA compliance and documentation accuracy.