Adherence Care Navigator 2 (ACN2)

TEKsystems•Nashville, TN

9d•Remote

About The Position

This is a fully remote role requiring an active CPhT certification. Our client is seeking Certified Pharmacy Technicians (CPhT) to work as Adherence Care Navigators in a high-volume, remote outbound call center. This is not a retail pharmacy position. Candidates must be comfortable making 80-100 structured outbound calls daily to Medicare members, pharmacies, and healthcare providers. The main goal is to identify and resolve medication adherence barriers for patients with chronic conditions like diabetes, hypertension, hyperlipidemia, and asthma. Navigators will use structured call guides, provide patient education within a defined scope, coordinate with pharmacies and providers, and document all interactions in real-time across multiple systems. Success requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and accurate documentation.

Requirements

Active CPhT certification.
Comfortable conducting 80-100 structured outbound calls per day.
Strong verbal communication skills.
Active listening skills.
Empathy.
Ability to maintain quality and professionalism in a metrics-driven environment.
Self-directed.
Comfortable working remotely.
Committed to HIPAA compliance and documentation accuracy.

Responsibilities

Conduct 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
Identify and resolve medication adherence barriers for patients managing chronic conditions.
Follow structured call guides.
Provide patient education within a defined scope.
Coordinate with pharmacies and providers as needed.
Document all interactions in real time across multiple systems.
Maintain quality and professionalism in a metrics-driven environment.
Ensure HIPAA compliance and documentation accuracy.