Addiction and Mental Health Worker, London Coffee House

CMHA Thames Valley Addiction and Mental Health Services•London, ON

7d•$27 - $37•Onsite

About The Position

The London Coffee House drop-in program fosters a vibrant community of individuals who are experiencing, or at risk of homelessness, promoting a welcoming and non-judgmental culture and providing a reprieve from the stigma so often felt in other community settings. As a member of our team, you’ll support individuals with anything they might need - from a hot meal to basic needs, from access to washrooms and laundry facilities to harm reduction kits and from on-site mental health and addictions groups to connections with broader community supports. Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

Post-secondary education in social services or a related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Current, satisfactory Police Vulnerable Sector Check (PVSC)
Demonstrated ability to attend work regularly

Nice To Haves

First Aid & CPR, WHMIS Training
Training in crisis intervention and crisis resolution, including ASIST training program
Demonstrated ability to work with participants experiencing multiple challenges related to mental illness, marginalization, poverty, abuse/trauma, homelessness and substance abuse
Knowledge of London and area community services and resources applicable for the London Coffee House population
Demonstrated knowledge or experience in harm reduction, relational and recovery theories and practices
Knowledge of Psychosocial Rehabilitation
Knowledge of community resources
Knowledge of computerized documentation methods
Health and safety knowledge
Crisis intervention and prevention
Knowledge of safe food handling procedures
Knowledge of WHMIS, fire, health and safety procedures
Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

Responsibilities

Provide a welcoming, safe, and trusting environment to support clients
Actively engage with all Coffee House attendees
Orient and welcome new attendees
Identify and respond to the concerns of participants experiencing mental illness, substance abuse, trauma and/or homelessness
Provide crisis intervention, conflict resolution and negotiation skills as necessary
Connect and liaise with appropriate community partners and resources
Engage with clients in identifying and developing personal capacities leading to self-advocacy
Provide health teaching and information regarding a variety of coping techniques and strategies
Work with clients and help motivate and support them to work towards achievement of their goals
Assist with operations, logistics, maintenance, and food services during shift
Make decisions both independently and collaboratively as needed.
Assist in planning, implementation and evaluation of London Coffee House programs and services
Participate in, and facilitate the delivery of, social & recreational activities
Assist with programming as necessary and in a timely manner
Connect clients engaged with other community services to CMHA programs and services as needed
Provide information regarding community resources
Assist clients in linking, liaising/connecting with appropriate community resources
Advocate for and support clients in accessing community resources
When appropriate, act as liaison with caregivers and/or service & support providers who are involved with clients to facilitate a coordinated approach to service provision
Ensure effective communication with Director, staff team, and any partner agencies, and community services
Crisis intervention, conflict resolution and negotiation skills
Identify, promote resolution and management of all emergency situations concerning clients, staff and property
Complete required documentation related to client as per organization standards, discipline-specific guidelines and standards and PHIPA legislation
Ensure that confidential program/caseload information and material is handled in accordance with applicable privacy laws and organization policy
Actively engage in learning opportunities, events, meetings, and team building activities scheduled by the organization for staff members
Act as a resource to other staff and community partners; seek out and listen to input from other staff and community partners
Provide support and encouragement to other staff as needed (e.g. assistance with challenging participants/clients, coverage for vacation, sick time, share responsibility for work loads)
Be supportive of, and an active participant in, the constant evolution and growth of the organization