ADC Supervisor

Goodwill • Chattanooga, TN

1d • $18 - $18 • Onsite

About The Position

The ADC Supervisor supports Chattanooga Goodwill’s mission, vision, values, and guiding principles while maintaining confidentiality and dependable attendance. The position hires, trains, motivates, develops, and supervises ADC staff; visits each site daily; provides guidance; and ensures adequate staffing. The supervisor may open or close a site or work at an ADC site as business needs require.

The role oversees donation-center operations, including customer service, donor-count reporting, sorting, organization, cleanliness, and adherence to the GRATIS model and established processes. It also assists with donation-center attendant functions and loading and unloading Goodwill trucks and trailers. The supervisor manages expenses, including labor, within budget expectations; completes administrative work such as timecard review and approval, reporting, and recordkeeping; and champions workplace safety.

The schedule must accommodate operating business hours and includes days, evenings, holidays, blackout periods, and required weekends. The supervisor attends required training and meetings, holds mandatory monthly staff meetings, and performs other assigned duties and projects.

Requirements

• High school diploma or GED.
• One year of supervisory experience overseeing 10 or more employees.
• Driver’s license held for three years.
• Valid driver’s license and proof of car insurance.
• Pass an MVR check and maintain a good driving record.
• Strong written and verbal communication skills, including the ability to coach and tactfully assist fellow employees.
• Strong attention to detail and ability to prioritize and organize work.
• Critical-thinking skills and a proactive approach to problem-solving.
• Ability to work in a fast-paced, deadline-driven environment.
• Basic math skills.
• Availability to work days, evenings, holidays, blackout periods, and weekends as required.

Responsibilities

• Support Chattanooga Goodwill’s mission, vision, values, and organizational guiding principles through words, actions, and decisions.
• Maintain agency, employee, and participant confidentiality.
• Maintain punctual and dependable attendance.
• Hire, train, motivate, develop, and supervise ADC staff.
• Visit each site daily and provide guidance and support as needed.
• Ensure adequate staffing at ADC sites; open or close a site when staffing issues arise.
• Work at an ADC site as required by business needs.
• Serve as a donation-center subject matter expert and assist with functions performed by ADC attendants.
• Assist with loading and unloading Goodwill trucks and trailers.
• Manage expenses, including labor, within budget expectations.
• Ensure staff follow the GRATIS model and provide exceptional customer service.
• Ensure donor counts are accurately captured and reported.
• Ensure donation centers are organized and clean and that sorting processes are followed accurately and consistently.
• Complete administrative tasks, including timecard review and approval, reporting, and recordkeeping.
• Champion a safe working environment.
• Be available during operating business hours as needed for business operations.
• Attend and complete required training and meetings.
• Conduct mandatory monthly meetings with staff.
• Perform other duties and projects as assigned.

Benefits

• Employee discount.
• 401(k) and Roth retirement plans with matching contributions after eligibility.
• Skills and development opportunities.
• For full-time employees: company-paid dental and vision insurance for the employee.
• For full-time employees: company-paid basic life insurance equal to 1.5 times salary.
• For full-time employees: company-paid primary care through TextCare for the household.
• Voluntary benefits, including term life insurance, disability insurance, and ID theft medical insurance and health savings account.
• Generous paid time off program, with the potential for up to three weeks during the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED