ADA Reasonable Accommodations Case Manager

CVS Health•Work At Home-Georgia, TX

3d•$46,988 - $112,200

About The Position

The Reasonable Accommodation Case Manager manages and supports company compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. The role provides subject matter expertise in workplace accommodations and ensures requests are handled promptly and consistently in alignment with company policies, legal requirements, and business needs. This is an individual-contributor role at the Senior Analyst level with no direct reports. The role partners with leaders, HR Business Partners, and Legal to evaluate accommodation requests and implement reasonable solutions that enable employees to perform the essential functions of their roles. The position is full time, with anticipated weekly hours of 40. The stated pay range is $46,988.00–$112,200.00. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to the base pay range. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

At least 3 years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
Experience managing complex accommodation cases in a large, multi-state organization.
Exceptional communication, analytical, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong organizational skills, including the ability to manage multiple priorities and meet deadlines.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.

Nice To Haves

Professional HR certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP.
Experience with HRIS or case management systems, such as Workday or ServiceNow.
Experience in a healthcare, retail, or large corporate environment.
Knowledge of occupational health and ergonomic practices.

Responsibilities

Manage the end-to-end reasonable accommodation process, including individualized case assessments, interactive discussions, documentation, and implementation.
Assess essential job functions and identify reasonable accommodations that do not create undue hardship.
Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
Provide HR and business leaders with guidance and coaching on ADA/ADAAA compliance and best practices.
Review and analyze medical documentation to determine functional limitations and job-related restrictions.
Promote a positive employee relations climate and provide counsel and support to maximize the colleague and manager experience during accommodation processes.
Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.